About the Role:

• Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
• Escalate all delays to internal groups including to the senior members of the team as appropriate
• Accountable for meeting and maintaining defined standards for quality and productivity
• Manage internal customer queries and communication in a professional and service-minded manner ensuring
• Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
• Support billing team in validating online invoices and portals
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
• Creating and modification of customer master data.
• Meet agreed volume, service and quality targets
• Shift timing: 12pm to 9pm IST
• Work Location: Bangalore

About You,

• Graduate/post-graduate in related field such as commerce or accounting.
• Good data interpretation skills
• Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
• Customer focused
• Ability to prioritize and attention to detail
• High aptitude for learning
• Deadline oriented and ability to multi-task
• Should possess excellent communication – written and verbal and able to work as a team
• Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
• Should be flexible working in night shifts