About You:

• Responsible for the implementation of the order to billing process for various products /activities.
• Accountable for adhering to SOX compliance controls and 3rd party guidelines.
• Manage the order life cycle, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
• Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
• Administer User ID's, passwords, etc. for online orders.
• Implement release of billing for all services and charges.
• Maintain accurate files for online trials, firm/gratis orders, client site billing and location details, and contact/user records on internal systems.
• Manage internal queries relating to order status, billing, permissioning, and compliance issues.
• On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries.
• Lead adhoc initiatives with relevant groups, ensuring customer requests are successfully implemented.
• Spot trends and make recommendations for enhancing systems and procedures.
• Work Location: Bangalore

About You,

• Graduate/post-graduate in related field such as commerce or accounting.
• Good data interpretation skills
• Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
• Customer focused
• Ability to prioritize and attention to detail
• High aptitude for learning
• Deadline oriented and ability to multi-task
• Should possess excellent communication – written and verbal and able to work as a team
• Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills