Senior Business Analyst - IT (Anaplan)
Freshworks
Chennai, Tamil Nadu, India
Job Description As the Senior Business Analyst in IT GTM Functions, you will focus on becoming the trusted SME and Process partner for the Customer Support organizations. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs, identify SaaS applications to address the business needs, and become the single point of contact for enhancing the business user experience. Responsibilities: Act as a SME for the Sales (Anaplan) and Marketing function Partner with the Product Managers on the Freshworks product to understand and align the product roadmap to the functional requirements in delivering required functionality for the business stakeholders Build periodic management review reports and metrics Setup Process documentation and architecture diagrams for their said systems Develop detailed roadmap based on user requirements and establish traceability to business vision Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward. Assist in UAT and change management for Projects Collaborate on all business readiness activities including end user training and product testing Qualifications Relevant experience of at least 5 years working in a SaaS / IT environment with working knowledge on Marketing tools such as Freshsales, Marketo, Salesforce Marketing cloud, Hubspot etc Working experience on Revenue planning tools like Anaplan In depth understanding of Sales and Marketing systems in tandem with business processes Experience in developing user maps, journeys and process flows Basic understanding of integrations and technical capabilities of tools Excellent written and verbal communication skills a must Ability to manage ambiguity and translating the same into results Strong focus on requirement gathering and translating into tech specifications Strong foundation in Project Management and managing agile systems Ability to work with multiple stakeholders and drive consensus Strong desire to take ownership of a set of business needs and drive delivery of operational and technical processes to meet these product needs Master’s Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required Collaboration mindset – this is a highly cross-functional role A do-what-it-takes attitude
