Job Description

As the Senior Business Analyst in IT GTM Functions, you will focus on becoming the trusted SME and Process partner for the Customer Support organizations. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs, identify SaaS applications to address the business needs, and become the single point of contact for enhancing the business user experience.

Responsibilities:

Act as a SME for the Sales (Anaplan) and Marketing function
Partner with the Product Managers on the Freshworks product to understand and align the product roadmap to the functional requirements in delivering required functionality for the business stakeholders
Build periodic management review reports and metrics
Setup Process documentation and architecture diagrams for their said systems
Develop detailed roadmap based on user requirements and establish traceability to business vision
Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward.
Assist in UAT and change management for Projects
Collaborate on all business readiness activities including end user training and product testing

Qualifications

Relevant experience of at least 5 years working in a SaaS / IT environment with working knowledge on Marketing tools such as Freshsales, Marketo, Salesforce Marketing cloud, Hubspot etc
Working experience on Revenue planning tools like Anaplan
In depth understanding of Sales and Marketing systems in tandem with business processes
Experience in developing user maps, journeys and process flows
Basic understanding of integrations and technical capabilities of tools
Excellent written and verbal communication skills a must
Ability to manage ambiguity and translating the same into results
Strong focus on requirement gathering and translating into tech specifications
Strong foundation in Project Management and managing agile systems
Ability to work with multiple stakeholders and drive consensus
Strong desire to take ownership of a set of business needs and drive delivery of operational and technical processes to meet these product needs
Master’s Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required
Collaboration mindset – this is a highly cross-functional role
A do-what-it-takes attitude

Set alert for similar jobsSenior Business Analyst - IT (Anaplan) role in Chennai, India

Company

Freshworks

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Related Jobs

Lead Business Analyst - Anaplan Modeller

Freshworks

Chennai, Tamil Nadu, India

Posted: a year ago

Job Description Overview: As the Senior Business Analyst in IT GTM Functions, you will focus on becoming the trusted SME and Process partner for the Customer Support organizations. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs, identify SaaS applications to address the business needs, and become the single point of contact for enhancing the business user experience. Responsibilities: Act as a SME for the Sales (Anaplan) and Marketing function Partner with the Product Managers on the Freshworks product to understand and align the product roadmap to the functional requirements in delivering required functionality for the business stakeholders Build periodic management review reports and metrics Setup Process documentation and architecture diagrams for their said systems Develop detailed roadmap based on user requirements and establish traceability to business vision Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward. Assist in UAT and change management for Projects Collaborate on all business readiness activities including end user training and product testing Qualifications Relevant experience of at least 5 years working in a SaaS / IT environment with working knowledge on Marketing tools such as Freshsales, Marketo, Salesforce Marketing cloud, Hubspot etc Working experience on Revenue planning tools like Anaplan In depth understanding of Sales and Marketing  systems in tandem with business processes Experience in developing user maps, journeys and process flows Basic understanding of integrations and technical capabilities of tools Excellent written and verbal communication skills a must Ability to manage ambiguity and translating the same into results Strong focus on requirement gathering and translating into tech specifications Strong foundation in Project Management and managing agile systems Ability to work with multiple stakeholders and drive consensus Strong desire to take ownership of a set of business needs and drive delivery of operational and technical processes to meet these product needs Master’s  Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required Collaboration mindset – this is a highly cross-functional role A do-what-it-takes attitude

Senior Business Development Manager - NA

Freshworks

Chennai, Tamil Nadu, India

Posted: a year ago

Job Description Overview: We are currently looking to hire potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bengaluru.   Responsibilities (What you'll be expected to do): - Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market. - Do rigorous research on assigned accounts, and build an effective sales pipeline. - Strike and initiate conversations with high-profile personas of companies you are prospecting. - Be the face of Freshworks and pitch the company and our products to the prospects. - Come up with creative emails and campaigns to draw the attention of prospects.   Qualifications Requirements (What we look for in candidates):   Must-haves: - 4-7 years of work experience in any customer-facing sales/BD role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Ability to handle rejections and stay focused and driven. - Ability to multi-task and manage your tasks effectively. - Ability to ask the right questions and qualify a customer's needs - Ability to ask open-ended questions and understand the customer's pain points - Ability to do a PowerPoint presentation and explain the capabilities of our products to customers - understand the Regional nuances of designated market - Experience in cold calling - Understanding the Sales metrics and numbers - Capture Minutes and Meetings and update CRM Meticulously.   Good to have: - Prior work experience in B2B SaaS product companies in domains relevant to Freshworks' suite of products. - Prior exposure to tools like LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, etc. - The proven track record of consistency in overachieving targets.

Senior Analyst

Mphasis

Chennai, Tamil Nadu, India

Posted: a year ago

Job Description: Position Summary: The position will support the organizational initiatives and activities on Cyber Security/Information Security. This involves the development, im plementation, and support of various security programs, processes, best practices and controls across the organization. It also requires to continuously monitor, review and report of the compliance & security posture of the organization.   Responsibilities:    Conduct Risk assessments, information security internal audits  Provide consultation on remediating controls and follow up  Perform reviews and conduct internal security audits on Cyber Security/Information security and ensure the organizational security controls are appropriate and effective  Ensure compliance to client security requirements and various security & privacy related regulations and acts  Participate in various organizational initiatives and activities to maintain the Information Security Management System (ISMS) based on ISO 27001  Develop and maintain Information Security policies, procedures, standards and guidelines  Coordinate response to information security incidents  Provide awareness and training in relevant areas  Collaborate with IT, Finance, HR and other departments for various security related activities  Conduct security research and keep abreast of latest security trends and issues   Desired Skills/Experience:  4-5 years of experience in area of Systems/Network/Information Security  Knowledge of Information security standards & best practices (e.g., ISO 27001, NIST, etc.), and regulations related to information security and privacy  Strong analytical and problem solving skills  Excellent communication and interpersonal skills  Knowledge of security tools, techniques and methodologies  Professional/Technical Certifications (Security +,CCSE, CCSP, TICSA, MCSE, CCNA) desirable

Senior Software Engineer - Big Data

Freshworks

Chennai, Tamil Nadu, India

Posted: a year ago

Job Description The primary responsibilities of the role include: Design and develop a real-time data pipeline for Data ingestion for real-time business usecases Develop complex and efficient functions to transform raw data sources into powerful, reliable components of our data lake Grow our analytics capabilities with faster, more reliable data pipelines, and better tools, handling petabytes of data every day. Brainstorm and create new platforms features, which can help in our quest to make data available to cluster users in all shapes and forms, with low latency and horizontal scalability. Make changes to our data platform, refactoring/redesigning as needed and diagnosing any problems across the entire technical stack. Think outside the box with to implement solutions with new components and various emerging technologies in AWS, and Open Source for successful execution of various projects Optimize and improve existing features or data processes for performance and stability. Write unit tests and support continuous integration. Be obsessed with quality and ensure minimal production downtimes. Mentor peers, share information and knowledge, and help build a great team. Monitor job performances, file system/disk-space management, cluster and database connectivity, log files, management of backup/security, and troubleshoot various user issues. Collaborate with cross-functional and business teams Qualifications We are looking for a candidate with proven experience in Big Data Engineering role with hands-on expertise in Apache SparkTM (Scala or PySpark Preferred) and associated performance optimization Advanced working Knowledge in SQL and working familiarity with a variety of databases. Working knowledge of various API interfaces for Bulk or Stream-based data extraction and load processes is a must Experience building and deploying a range of data engineering pipelines into production, including using automation best practices for CI/CD Experience performing root cause analysis on all data and processes to answer specific questions and identify opportunities for improvement. Build processes supporting data transformation, data structures, metadata, dependency and workload management. A successful history of manipulating, processing and extracting value from large disconnected datasets. Working knowledge of Kafka, Spark, stream processing, and scalable 'big data' data stores. Experience with cloud solutions on top of AWS Good to have ML-ops Knowledge Preferred Experience: 3-5 Years 

Senior Business Analyst

Cognizant

Chennai, Tamil Nadu, India

Posted: 8 months ago

The Senior Business Analyst position at Cognizant in Chennai, Tamil Nadu, India, is a full-time on-site role. The job involves working with Guidewire ClaimCenter and requires 8-12 years of experience. No travel is involved.

Senior Business Development Executive (NA) Inside Sales

Freshworks

Chennai, Tamil Nadu, India

Posted: a year ago

Job Description Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai.   Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Qualifications - Minimum graduate  degree is mandatory  - 4-7 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely  mandatory  because you will be expected to work in a specific shift for a minimum of two years.