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Cognizant

https://www.cognizant.com/

About

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

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101 Jobs

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IT Services and IT Consulting

Recent jobs

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Trainee - Junior Data Analyst

Cognizant

Mumbai, Maharashtra, India

Posted: 16 days ago

Seeking a Trainee - Junior Data Analyst with 0-3 years of experience to support Generative AI projects, AI model optimization, process efficiency improvement, and PV Case Processing at Cognizant, Mumbai, India. Full-time, On-site opportunity.

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Trainee - Junior Data Analyst

Cognizant

Kolkata, West Bengal, India

Posted: 3 months ago

Job Summary We are seeking a dedicated Process Executive-CDM/PV with 0 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Advanced Excel and a strong background in Customer Management and Complaint Management within the Life Sciences sector. This role involves managing customer data addressing complaints and ensuring high levels of customer satisfaction.   Responsibilities Manage and maintain customer data with precision to ensure accuracy and reliability. Address and resolve customer complaints efficiently to enhance customer satisfaction. Utilize Advanced Excel skills to analyze and interpret customer data for actionable insights. Provide timely and effective communication with customers to address their concerns and queries. Collaborate with cross-functional teams to ensure seamless customer service operations. Implement best practices in customer management to improve service quality and efficiency. Monitor and report on customer service metrics to identify areas for improvement. Develop and maintain documentation related to customer interactions and complaint resolutions. Ensure compliance with industry regulations and company policies in all customer management activities. Conduct regular reviews of customer feedback to identify trends and areas for improvement. Assist in the development and implementation of customer service training programs. Support the continuous improvement of customer service processes and systems. Contribute to the overall success of the company by enhancing customer satisfaction and loyalty.   Qualifications Possess strong proficiency in Advanced Excel for data analysis and reporting. Demonstrate experience in Customer Management within the Life Sciences sector. Exhibit expertise in Complaint Management with a focus on resolving issues effectively. Show excellent communication skills for interacting with customers and internal teams. Have a keen eye for detail to ensure accuracy in customer data management. Display the ability to work collaboratively in a team-oriented environment. Bring a proactive approach to identifying and addressing customer service challenges.   Certifications Required Certified Customer Service Professional (CCSP) Advanced Excel Certification.

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Trainee - Junior Data Analyst

Cognizant

Kolkata, West Bengal, India

Posted: 3 months ago

Qualification : Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse Responsibility : Business/ Customer : Minimal Customer interaction under guidance. Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists). For PV/Complaints Management Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database While peroforming this activity the associate is responsible for meeting turnaround times and accuracy. CODING : (same as SPE) Perform coding activities on the assigned project with timelines and efficiency. • Import uncoded terms in database and export coded medical terms from coding platform. • Query Management. • Create “New Term Request” and prioritize. • Perform Dictionary upversioning activity as and when required. CDM : Limited to study conduct activities. Data review and Query management is done with assistance. Limited email conversations with Client. Every activity requires Peer QC by supervisor or allocated seniors. NO INVOLVEMENT in Set Up and Migration activities. Limited involvement of data pad locking activities during timelines of DataBase locks. Project / Process : Handles First level processing of assigned transactions, Complex problems (procedures/processes) are referred to Supervisor/Line Manager. Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time). Adhere to the mandatory industry regulation and compliance requirements for the given process. Knowledge Management : Understand various document templates and standards(Such as SOP's) to interpret the documents & related terminologies. People/Team Management : Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance. Must Have Skills Excel Services on Sharepoint Complaint management-LS Customer & service excellence Pharmacovigilance&Safety Ops