The Job logo

What

Where

Advisor Voice (RVC)

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
As an Advisor Voice (RVC), you will be responsible for managing customer interactions and providing solutions. You should have good knowledge of products, systems, processes, and policies. Attention to detail and a customer-focused approach are essential. This is a full-time on-site opportunity with Jio in Pune, Maharashtra, India.

Job description 

  • Job Responsibilities :

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements

  • Education Requirement :

10 + 2 / Graduation degree in any discipline

  • Experience Requirement :

6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

  • Skills & Competencies :

1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset

 

Set alert for similar jobsAdvisor Voice (RVC) role in Pune, India
Jio Logo

Company

Jio

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

support

Locations

Pune, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

ExxonMobil Logo

Sales Advisor

ExxonMobil

Pune, Maharashtra, India

Posted: a year ago

What role you will play in our team   Responsible for establishing Mobil brand in Automotive B2C market through meeting Sales & Marketing objectives in the assigned territory   Job location is Pune What you will do   Manage portfolio of retail customers i.e., retailers, independent & branded workshops and coordinate sales activities through distributor / authorized reseller network in assigned territory Track distribution and market share and take appropriate steps to meet growth objectives Monitor market conditions and emerging trends and provide feedback to enhance marketing offers Implement assigned marketing programs and promotions through distributors & authorized resellers Build positive business relationships with distributors, authorized resellers and their key customers Conduct periodic business reviews with distributors & authorized resellers for business improvement Manage and settle enquiries, disputes, claims and complaints raised by customers Collaborate with cross functional team, leverage ExxonMobil resources to meet business objectives Train and coach distributors and their staffs Negotiate and implement sales contracts with customers directly and through distributors About you   Skills and Qualifications Graduate or Post-Graduate in fields of Sales, Marketing, Commerce, Finance or Engineering from a recognized university (with CGPA 7 and above) MBA in Marketing, Sales or Finance from a recognized university is preferred Minimum 3 years of relevant work experience A highly motivated team player with excellent oral and written communication skills Proficiency in MS Excel, Word & Power point Listens actively, summarizes information and asks appropriate questions to fully understand concepts, activities and priorities Ability to analyze business performance and identify the areas of improvement Analytical Skills Willing to work in shifts (9.00 AM – 6.00 PM IST)   Preferred Qualifications/ Experience   Market and Business Knowledge Understanding of commercial and financial fundamentals to identify value drivers to pursue B2C retail business opportunities Ability to exercise pragmatic business judgment and incorporate customer needs to identify opportunities and grow value Ability to identify and analyze emerging trends in the external market and/or internal operations to improve efficiency and effectiveness Understanding of B2C retail sales management process and pricing mechanism Aware of competitor's path to market – Competitive Benchmarking / Marketing strategies and tactics Understanding of value chain impacts related to channel management/execution Ability to influence channel partners and guide them to meet the business objectives Ability to create value by effectively utilizing EMs digital platforms & applications Ability to guide, coach and manage the team of extended sales force Your benefits   An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:    Competitive compensation  Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits  Retirement benefits  Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility   Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines. 

Jio Logo

L2 Engineer Enterprise Voice Support

Jio

Mumbai, Maharashtra, India

Posted: a year ago

Function/Business Area : Engineering & Technology Location : Enterprise NOC, Mumbai RCP, Maharashtra Job Responsibilities : 1. Ensure L2/L3 level fault management for Enterprise Voice services. 2. Deep understandineg of SIP trunk, Centrex and Enterprise Toll free services. 3. Handle emergencies and critical problems by coordinating at L3 level /Core IP FM / TAC 4. Investigate faults / causes related to problems in Service / network and provide RCA 5. Deal with complaints and escalations raised by Customer servive /business teams 6. Handle and analyze Customer SR and recommend timely actions and solutions 7. Guide engineers for configurations, fault management and trouble shooting 8. Segmentize the problem, assign and coordinate with relevant teams for Timly actions 9. Automate best practices, innovative methods and procedures 10. Ensure customer problems are resolved as per the TAT and SLA provided by the business. 11. Repeat fault analysis and Improve service availability , quality and performance by taking necessary actions 12. Carry out MIS reporting and analysis for trouble shooting and development of ENOC operations Education Requirement : B.E. (Electronics and Tele Communication) / Diploma and relevant Certifications Experience Requirement : 6 - 12 years Skills & Competencies : 1. Knowledge of network and telecom business, processes and standards 1. Problem solving skills 2. Knowledge and Understanding of Voice KPIs 3. Knowledge pf SIP signaliing 4. Knowledge and understanding of SBC and BTAS 5. Decision Making skills 6. Ownership mindset 7. Process orientation