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Apprentice - Engineer

Jio

Mumbai, Maharashtra, India

Posted: a month ago

Function/Business Area : Apprentice Location : Mumbai RCP Job Responsibilities : 1. To ensure First level proactive and reactive maintenance. 2. Regularly prioritize faults to meet SLA. 3. To handle emergencies and if required coordinate with first level operations and investigate faults/cause related. 4. Dealing with complaints and escalations raised by end-customer Operations/CC center 5. To handle and analyze Trouble Tickets and recommend timely actions and solutions Education Requirement : BE (E&C) Experience Requirement : Fresher Skills & Competencies : 1. Knowledge of Domain Mandatory 2. Ensure the usage of all processes and tools as per agreed SLA. 3. Knowledge of technical support activities. 4. To delegate/coordinate the tasks efficiently efficiently