Job Summary:

The Associate Project Manager is responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project by working as assistant to US Project Managers. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards.

Essential Job Responsibilities

• Drives overall client satisfaction through effective coordination and communication of client deliverables
• Consult with clients on the proper methodology to achieve their goals using Epiq’s suite of e-Discovery services
• Manage Epiq’s internal processes to achieve client goals by communicating with intradepartmental  process managers to guide the overall project.
• Obtain, examine, and prepare client data for Intake.
• Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR’s, creation and management of batch sets, reporting 
• Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
• Ensures continuity of client service between shifts by providing clear handoffs and client updates
• Represent Epiq in relationships with clients and third parties involved in providing services to those clients
• Delegate to team members through continuous training of project related tasks, such as processing and review workflow, search construction, conflict verification, and productions
• Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders
• Create playbooks for all clients to standardize service delivery and drive repeat business

Preferred qualifications / requirements

• Minimum of 4-6 years’ experience in e-discovery industry with applicable Project Management skillset
• Understanding of e-Discovery data processing standards and concepts such as culling, deduplication, filtering, processing, and imaging
• Industry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferred
• Hands-on experience with working on Relativity
• Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage
• Experience with dtSearch logic
• Experience with the specifications of multiple processing and hosting platforms
• Excellent written and verbal communication skills
• Strong problem-solving ability and adaptability
• Highly organized and able to manage multiple processes
• Availability to work extended hours as needed when client project demands increase
• Ability to effectively communicate complex technical solutions to non-technical audiences
• Strong customer service discipline with interpersonal and communication skills
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to provide good customer service and work well in a team-based environment
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• Capacity to learn quickly and adapt to changing industry trends
• Flexibility to work both night shift timings and occasionally on weekends is required.