Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

PMT II

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Data Enablement (Data Warehouse) is looking for Lead Product manager technical to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset
Role:
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product.
• Compares features for competitive review to inform prioritization within a platform product release.
• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product.
• Participates with the business in customer research to inform platform product feature needs.
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap.
• Makes trade-off decisions on platform product features.
• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests.
• Exhibits expertise within platform feature area and coordinates with interdependent teams.
• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set.
• Has visibility into the user experience design.
• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed.
• Continuously monitors feature development at the feature level
• Reviews product demo with the development team against acceptance criteria for the feature set.
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets.
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature.
• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues.
• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them.
• Independently identifies and researches anomalous performance; escalates findings to senior management.
• Owns and manages product documentation
• Enables self-service support and/or works to reduce overhead.
• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership.
• Establishes a network within the organization; begins to build internal and external networks.

All About You:
• Bachelors Degree or equivalent work experience required.
• Prior Business Analyst and Project Management experience required.
• Applies extended expertise of principles theories and concepts plus broad knowledge of business/function and development life cycle.
• Experience of 3-5 years on SQL and ability to frame complex SQLs. Hands on experience on Oracle & Hive/Impala/SPARK SQL.
• Good working knowledge on Unix.
• Good Understand on Hadoop Architecture & Distributed processing.
• Demonstrated knowledge and experience in financial analysis and planning.
• Self starter with good leadership abilities.
• Requires minimal supervision/assistance.
• Good business writing skills and effective presentations skills.
• Must possess excellent verbal and written communication skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.