Service Monitoring Engineer

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We are hiring for the position of Service Monitoring Engineer at Ericsson in Noida, Uttar Pradesh, India. This full-time opportunity requires 2-5 years of experience in the Telecom industry. As a Service Monitoring Engineer, you will be responsible for monitoring and resolving Jeopardy Alerts, providing excellent service to internal and external customers, and working in a proactive and professional manner. Join our team and contribute to our culture of teamwork, performance, and energy!

Job description

About this opportunity

The Engineer will be a part of 2nd Level assurance, Field Operations & Maintenance, External team from Customer, Incident Management team, Internal management!

What you will do

Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to implement work!
Provide an ‘Operationally Excellent’ service to both internal and external customers.
To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Tools Used: Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement.

You will bring

Ability to decipher technical information on fault tickets and route tickets to L2 wherever applicable within defined KPI measures.
Ability to influence, persuade and mobilize internal/external resources to fulfill customer requirements.

Key Qualification:

Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent
Industry experience: Telecom & Years of experience: 2-5 years

Set alert for similar jobsService Monitoring Engineer role in Noida, India

Company

Ericsson

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

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