Associate Engineer

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We are looking for an Associate Engineer to join our team at Ericsson in Noida, Uttar Pradesh, India. This is a full-time on-site opportunity. As an Associate Engineer, you will be responsible for actively monitoring ticket queues, managing service KPI and alarms, and providing RF knowledge for 2G/3G/LTE/NR. You will also be involved in fault management, troubleshooting, and ensuring correct working methodology. The ideal candidate should have a degree or diploma in Engineering, good knowledge of multivendor telecommunication RAN equipment, and excellent communication skills. Join us and be part of our 24/7 operations team!

Job description

What you will do

Acts as the critical issue point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
Actively monitor ticket queues to ensure timely response to tickets.
Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor.
RF knowledge for 2G/3G/LTE/NR
Understanding of Node alarms /events.
Understanding of Radio KPI for each technology
To ensure correct working methodology, critical issue, and customer handling
Out of business hours, Domain Support Specialist is triggered on the on call phone by Automated Operations.
Focused on improvement of automated recovery.
Escalation support for Service surveillance and (on-site) service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services.

You will bring

Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalent
RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei.
L1 fault management troubleshooting and alarms Clearing in the Network
Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipment’s Ericsson/Huawei.
Alarm Management for the assigned Network Services
To investigate faults/cause related to system/network problems.
To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR
Understanding of Node alarms /events. Understanding of Radio KPI for each technology
To ensure correct working methodology, critical issue, and customer handling
Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
Focused on improvement of automated recovery.
Excellent communication skills with good experience on customer/MSIP handling.
24*7 Operations working in shift.
Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability and Integrity.
Analytical and synthesis capabilities

Set alert for similar jobsAssociate Engineer role in Noida, India

Company

Ericsson

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

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