Job description 

What you will do

• Acts as the critical issue point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
• Actively monitor ticket queues to ensure timely response to tickets.
• Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor.
• RF knowledge for 2G/3G/LTE/NR
• Understanding of Node alarms /events.
• Understanding of Radio KPI for each technology
• To ensure correct working methodology, critical issue, and customer handling
• Out of business hours, Domain Support Specialist is triggered on the on call phone by Automated Operations.
• Focused on improvement of automated recovery.
• Escalation support for Service surveillance and (on-site) service.
• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
• Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
• Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services.

You will bring

• Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalent
• RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei.
• L1 fault management troubleshooting and alarms Clearing in the Network
• Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipment’s Ericsson/Huawei.
• Alarm Management for the assigned Network Services
• To investigate faults/cause related to system/network problems.
• To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR
• Understanding of Node alarms /events. Understanding of Radio KPI for each technology
• To ensure correct working methodology, critical issue, and customer handling
• Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
• Focused on improvement of automated recovery.
• Excellent communication skills with good experience on customer/MSIP handling.
• 24*7 Operations working in shift.
• Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability and Integrity.
• Analytical and synthesis capabilities