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Service Monitoring Engineer

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Manage alarms and tickets for Network Services, monitor events in customer's infrastructure, interact with resources for event information, ensure timely fault remedy, follow up on events, work towards KPI and Balanced Scorecard goals, manage incident ticket lifecycle. Telecom industry experience and relevant certifications preferred. Proficiency in English required. Display honesty and integrity. Degree in Electrical Engineering, Telecommunication Engineering, or Computer Science. 1-3 years of experience.

What you will do

  • Alarm Management for the assigned Network Services
  • Ticket Management
  • Monitoring all events in Customer's managed infrastructure in order to secure those services.
  • Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
  • Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.
  • Regular follow up on the events with relevant departments working on it as per the MSTOP process
  • Work towards KPI & Balanced Scorecard parameters
  • Work towards the IPM parameters assigned by the CA Manager
  • End to end responsible for the incident ticket lifecycle.

You will bring

  • Industry experience: Telecom
  • Certifications: Certification related to Telecom/IP shall be an added advantage.
  • Language skills: Proficiency in written / Spoken English
  • Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited

Key Qualifications

  • Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science.
  • Experience : 1-3 years
Set alert for similar jobsService Monitoring Engineer role in Noida, India
Ericsson Logo

Company

Ericsson

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Services

Locations

Noida, Uttar Pradesh, India

Qualification

Bachelor

Applicants

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