The Job logo

What

Where

Sign in

Service Monitoring Engineer

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Manage alarms and tickets for Network Services, monitor events in customer's infrastructure, interact with resources for event information, ensure timely fault remedy, follow up on events, work towards KPI and Balanced Scorecard goals, manage incident ticket lifecycle. Telecom industry experience and relevant certifications preferred. Proficiency in English required. Display honesty and integrity. Degree in Electrical Engineering, Telecommunication Engineering, or Computer Science. 1-3 years of experience.

What you will do

  • Alarm Management for the assigned Network Services
  • Ticket Management
  • Monitoring all events in Customer's managed infrastructure in order to secure those services.
  • Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
  • Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.
  • Regular follow up on the events with relevant departments working on it as per the MSTOP process
  • Work towards KPI & Balanced Scorecard parameters
  • Work towards the IPM parameters assigned by the CA Manager
  • End to end responsible for the incident ticket lifecycle.

You will bring

  • Industry experience: Telecom
  • Certifications: Certification related to Telecom/IP shall be an added advantage.
  • Language skills: Proficiency in written / Spoken English
  • Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited

Key Qualifications

  • Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science.
  • Experience : 1-3 years
Set alert for similar jobsService Monitoring Engineer role in Noida, India
Ericsson Logo

Company

Ericsson

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Services

Locations

Noida, Uttar Pradesh, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Ericsson Logo

Service Monitoring Engineer

Ericsson

Noida, Uttar Pradesh, India

Posted: 8 months ago

We are hiring for the position of Service Monitoring Engineer at Ericsson in Noida, Uttar Pradesh, India. This full-time opportunity requires 2-5 years of experience in the Telecom industry. As a Service Monitoring Engineer, you will be responsible for monitoring and resolving Jeopardy Alerts, providing excellent service to internal and external customers, and working in a proactive and professional manner. Join our team and contribute to our culture of teamwork, performance, and energy!

Ericsson Logo

Service Monitoring Engineer - Alarm Monitoring

Ericsson

Bangalore Urban, Karnataka, India

Posted: 10 months ago

About this opportunity You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers)! We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity – trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness , we enjoy and feel passionate about what we do and value each other’s technical competence deeply.   What you will do Alarm Monitoring and creation of Incidents through the ticketing tool or on customer request. Help onsite engineers to check and resolve issues with the equipment, and take cautious decisions to ensure that the downtime is as short as possible.   You will bring Experience in troubleshooting, alarm monitoring, Education: Academic degree, minimum on bachelor level in engineering (IT, Telecom) Experience: 1-2 years.

Ericsson Logo

Associate Engineer

Ericsson

Noida, Uttar Pradesh, India

Posted: 8 months ago

We are looking for an Associate Engineer to join our team at Ericsson in Noida, Uttar Pradesh, India. This is a full-time on-site opportunity. As an Associate Engineer, you will be responsible for actively monitoring ticket queues, managing service KPI and alarms, and providing RF knowledge for 2G/3G/LTE/NR. You will also be involved in fault management, troubleshooting, and ensuring correct working methodology. The ideal candidate should have a degree or diploma in Engineering, good knowledge of multivendor telecommunication RAN equipment, and excellent communication skills. Join us and be part of our 24/7 operations team!

Ericsson Logo

Automation Engineer

Ericsson

Noida, Uttar Pradesh, India

Posted: 10 months ago

You will be responsible for analysing data, business needs, process gaps, and identifying automation opportunities. You will be involved in the development and integration of advanced Java, NodeJs, and AngularJs. Your main focus will be on software development in Java, Groovy, JavaScript, extjs, Multithreading, and JIRA. You will work with the core team to propose solutions and provide customer presentations. As a key team member, you will stay updated on new technologies and drive reusable solutions. Your ownership will extend to all upgrades and expansions of automation throughout its life cycle.

Ericsson Logo

Site Engineer

Ericsson

Noida, Uttar Pradesh, India

Posted: 10 months ago

Validate on-site survey and build site design document, BIM Models, Digital Twin, As built documents, and AutoCAD drawings for installation, commissioning, and integration activities. Ensure compliance with Ericsson quality and standards.

Ericsson Logo

Engineer-TXN

Ericsson

Noida, Uttar Pradesh, India

Posted: 10 months ago

We are looking for a Domain Support Specialist to join our Managed Service Delivery team in SDU Bharti. As a Domain Support Specialist, you will be responsible for managing the NOC 24X7 environment, handling operational challenges, and ensuring smooth operations as per contract agreements. You will also be required to support and implement MSTOP processes and take timely actions for security threats. If you have a degree in Electronics and Telecommunication Engineering and relevant experience in Telecom Network, we would like to hear from you.