Job description 

About this opportunity

Domain Manager is a role in the line organization (the operational organization), with the purpose to handle their area of-responsibility in line with this instruction. The area of responsibility includes Internal & External Workforce. The Domain Manager should ensure work is implemented within the scope of delivery. · Shall create and ensure Customer value and happiness through an efficient Service delivery!

What you will do

• Single point of contact for GNOC, MSIP/Service Owner (MSCLT) and for Customer!
• To ensure effective & efficient Surveillance of entire Network for all domains.
• To ensure compliance to Trouble Ticket Management KPIs / SLAs fulfillment.
• To participate-in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
• Encouraging and supporting initiatives that improve the Network Quality
• Participate in governance meetings with internal and external stakeholders. Keeping stakeholders updated on Critical/Major outages
• To ensure Time reporting is done by all the team-members
• Ensuring ticket quality and timely update/progression of faults by engaging key resolution agents.
• Support of ADHOC request/Analysis related to Availability, Weather etc.,
• Ensuring tools outage co-ordination and ticket creation with support teams.
• Handling of BCP process during Tools/LAN outages etc.,
• Be able to recognize the training requirements for people and give coaching where applicable
• Be responsible for the wellbeing of all staff in terms of their working environment and conditions of employment
• Allocate work to the personnel with training and skills capable of doing the task
• Ensure the Shift Operations Team is always adequately staffed
• Attend Management meetings related to Shift Operations activities
• Ability to perform under time constrains depending upon the business requirements
• Encourage solutions based on automation use case candidates. And support to remove the possible source of problems for the automation components
• Supporting Automation and analytics teams to support analytics and automation use cases
• Manage unit finance and optimize budget utilization
• Actively taking part in Ericsson’s handled services delivery strategies

You will bring

• Qualifications: Degree or equivalent experience within Electronics Engineering/Telecommunication Engineering/Computer Science / Computer Engineering or equivalent
• Validated experience: 10-12 years exp in Telecom and Certifications: ITIL (preferable)
• Technical and/or functional skills: Good Knowledge of Network implementation & integration, Good Telecom Network knowledge, People Management, Customer Handling Skills, Negotiation, Presentation and Consultative Skills
• Leadership skills: Lead by Example || Language skills: Proficiency in Written / Spoken English