Improvement & Performance Manager

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

Drive improvement projects in MS contracts organization with tangible business targets. Analyze & validate network performance and propose action plan for improvement. Identify and mitigate risks. Collaborate with teams and engage in technical discussions. Required qualifications: BE/ B. Tech/ MBA with industry experience.

Job description

What Will You Do!

Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
Accountable for WO / ticket / alarm reduction initiatives per contract
Perform Alarm, TT, WO correlations to resolve the chronic issues in the network.
Validate and analyze the network performance reports & prepare action plan for network improvement.
Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
Propose and ensure best practices are followed within all related functions
Perform KPI Trend monitoring and post-deviation analysis.
Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.
Drive maintains and track actions undertaken to drive improvements following governance methods.
Identify SPOF and drive mitigation plans to minimize impact.
Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
Collaborate with Data Analytics teams to build models to drive prescriptive insights.
Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
To continuously engage the operations team and other teams to provide timely closure for actions.
To prioritize problems based on the risk, impact and severity
Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.

To be successful in the role you are

BE/ B. Tech (Telecommunication/ Computer Science) / MBA
Industry experience: 6 years and above
Telecoms Operations, at least 3 years hands on experience in related domain
Must have ability to drive the projects independently.
Must have knowledge of data analytic tools, TABLEAU etc.
Knowledge of Service Related KPI’s and User perception understanding
Understanding of Machine Learning, Artificial Intelligence & Cloud technologies.
Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network.

Set alert for similar jobsImprovement & Performance Manager role in Bengaluru, India

Company

Ericsson

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Related Jobs

Continuous Improvement Lead Engineer

Baker Hughes

Bengaluru, Karnataka, India

Posted: 10 months ago

As a continuous improvement lead Engineer,  you will be leading the L3 team in terms of  resolution of service issues related to Gas turbine auxiliary systems and CC Auxiliary systems with a focus on continuous improvement of service quality . Primary accountability is Engineering resolution time, quality improvement  and continuous improvement contributions in STCA/LTCA/RCA/CoQ in NCM and CCM cases     As a Continuous improvement lead Engineer  – Gas Turbine Packaging Systems Engineering, you will be responsible for:   Going through the Service now portals for cases and take ownership for L3 resolutions belonging to Package System in GT and CC domain Work closely with INT and EXT experts in allocation of cases to them in a smooth manner Distribute the work load to INT and EXT team members and work closely with them and their stakehholers. Follow up and support on quick closures Push back wrong imputations Expedite site team and other teams for fast replies Present top offenders / critical cases in QMR Train and develop external and internal employees towards excellence. Be ready to step in and solve cases hands on in case if there are any challenges to team members in solving on time. Be familiar with the proceses and tools needed Identify cases for Corrective and Preventive Actions for short term and long term Allocate to owners and follow up for closures Identify specific fleet issues and provide support to implement solutions Identify RCA cases and support business in identifying owners, follow up to close Ensure COQ is kept under control through adequate measures of awareness, preventive and corrective actions. Lead QMR for the business working closely with executive and direct staff for resource allocation Support business in planning of resources and strategies on YoY basis. Fuel your passion   To be successful in this role you will: Have a Bachelor’s / master’s in mechanical/production/Industrial  Engineering with a minimum of 3-14 years experience in an Engineering /Project Engineering environment preferabbly from Oil and Gas/ Turbo Machinery environmeny Have a flair for continuous improvement and leadership traits are very much necessary for this role Be a self starter and not dependent on any external motivations – but be fully motivated due to the passion in the domain as a driver essentially. Be able to connect  and influence experts  and executives across multiple domains globally to arrive at solutions in a quick turn-around of time Display a good aptitude for building trusted relationships with key customers, partners, industry influencers and decision-makers Preferable to have experience with 3D modeling/Detailing tools like UG NX, AutoCAD, and Analysis software like Flow Master, Ansys, etc.

Domain Manager - RAN Performance

Ericsson

Noida, Uttar Pradesh, India

Posted: 8 months ago

Join us as a Domain Manager - RAN Performance at Ericsson in Noida, Uttar Pradesh, India. This is a full-time, on-site opportunity where you will be responsible for handling the surveillance and implementation of the network, ensuring compliance to KPIs and SLAs. You will play a crucial role in improving network performance, managing critical outages, and supporting automation and analytics teams. With 10-12 years of experience in Telecom and valid certifications, you will lead by example and contribute to Ericsson's handled services delivery strategies.

Planning / Scheduling Improvement Engineer

ExxonMobil

Bengaluru, Karnataka, India

Posted: a year ago

What role you will play in our team Join ExxonMobil's Technology and Engineering Company as a planning and scheduling optimization engineer.  Become a part of an interdisciplinary team to develop, deploy and sustain planning and scheduling applications for the global Refining and Chemicals businesses. In this role you will hone your skills in one or more manufacturing and supply logistics planning and scheduling optimization technologies.You will work to apply optimization and simulation utilizing commercial and proprietary modeling approaches, contribute to R&D initiatives and develop next generation solution techniques focused on value generation.  The company places high emphasis on engineering skills and the ability to combine technical skills with business understanding to improve profitability.  Training courses in technical and personnel development areas, coupled with exposure to the fast-paced, hands-on environment provide an excellent platform to develop a successful career. What you will do Develop, deploy, and commission offline optimization applications Provide specialist application consulting and technical support to affiliates worldwide for new and deployed applications, including model troubleshooting and assistance with model convergence, model and economic information updates, and interpreting optimization Provide technical leadership through technical training, work process reviews and best practice implementations Closely work with manufacturing sites, process engineering, business stakeholders & business support functions to identify new opportunities, define the scope, cost, benefits and project schedule for new as well as revamped applications Support R&D activities in modeling, offline optimization and overlapping technologies About You Skills and Qualifications Bachelors or Master’s degree in any engineering discipline with minimum GPA score of 6.5 & above. Degrees in Data Analytics, Data Science, Operations Research, Computer Science, Maths or related fields will be preferred. Minimum 3 years of industrial experience in Planning or Scheduling optimization. Experience in commercial modeling / optimization platforms such as AspenTech PIMS, AspenTech ORION / APS, AIMMS, Spiral Crude Suite, Spiral Plan and Schedule etc. Knowledge of Advanced MS Excel (Macros development). Ability to demonstrate initiative, teamwork, accuracy, effectiveness, and self-confidence. Demonstrations of leadership and mentoring abilities Experience in hydrocarbon processing or supply chain optimization, ideally within Refining or Petrochemical organizations. Preferred Qualifications / Experience Understanding of key economic decisions in hydrocarbon processing supply chain Familiarity with Oil & Gas Industry Your benefits An ExxonMobil career is one designed to last. Our commitment to you runs deep our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:    Competitive compensation  Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits  Retirement benefits  Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility   Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

Lead Service Improvement Analyst

Thomson Reuters

Bengaluru, Karnataka, India

Posted: 6 months ago

Lead Service Improvement Analyst role at Thomson Reuters, involving creating insightful reports, collaborating with teams, enhancing service management processes, and driving continuous improvement and innovation in service delivery on a global scale. This is a hybrid, full-time position based in Bengaluru, Karnataka, India.

Incident Manager

Ericsson

Bengaluru, Karnataka, India

Posted: 8 months ago

Job description  About this opportunity Incident Manager is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager handles the severity 1 outages aggressively and ensure that the restoration is done within the Service level agreement with the customer! What you will do Manage Incidents 24X7 and ensure minimal disruption to the service. Set up and drive the Technical & Management Bridge. Do verification of MIN\Notification messages to ensure completeness & correctness of the information being sent to the customer You will bring Have trouble shooting experience in a Telecom domain. Have experience in incident handling process. Remain open minded when approaching problems, considering all inputs and available alternatives before making decisions. Have ability to remain calm and focused under extremely stressful situations. Key Qualification: Qualifications: Degree in Electronics and Communication Engineering Experience- 3-5 Years Immediate Joiners are preferred Location-Bangalore

Verification Engineer, Performance

NVIDIA

Bengaluru, Karnataka, India

Posted: 6 months ago

As a Verification Engineer at NVIDIA, you will develop and validate test plans, simulation environments, and automate CPU performance for best-in-class CPUs. Analyze and enhance CPU and fabric performance, define tool chains for system performance alignment, and conduct competitive analysis of Nvidia CPUs.