As a continuous improvement lead Engineer,  you will be leading the L3 team in terms of  resolution of service issues related to Gas turbine auxiliary systems and CC Auxiliary systems with a focus on continuous improvement of service quality . Primary accountability is Engineering resolution time, quality improvement  and continuous improvement contributions in STCA/LTCA/RCA/CoQ in NCM and CCM cases  

As a Continuous improvement lead Engineer  – Gas Turbine Packaging Systems Engineering, you will be responsible for:

Going through the Service now portals for cases and take ownership for L3 resolutions belonging to Package System in GT and CC domain

Work closely with INT and EXT experts in allocation of cases to them in a smooth manner

Distribute the work load to INT and EXT team members and work closely with them and their stakehholers.

Follow up and support on quick closures

Push back wrong imputations

Expedite site team and other teams for fast replies

Present top offenders / critical cases in QMR

Train and develop external and internal employees towards excellence.

Be ready to step in and solve cases hands on in case if there are any challenges to team members in solving on time.

Be familiar with the proceses and tools needed

Identify cases for Corrective and Preventive Actions for short term and long term

Allocate to owners and follow up for closures

Identify specific fleet issues and provide support to implement solutions

Identify RCA cases and support business in identifying owners, follow up to close

Ensure COQ is kept under control through adequate measures of awareness, preventive and corrective actions.

Lead QMR for the business working closely with executive and direct staff for resource allocation

Support business in planning of resources and strategies on YoY basis.

Fuel your passion
 

To be successful in this role you will:

• Have a Bachelor’s / master’s in mechanical/production/Industrial  Engineering with a minimum of 3-14 years experience in an Engineering /Project Engineering environment preferabbly from Oil and Gas/ Turbo Machinery environmeny
• Have a flair for continuous improvement and leadership traits are very much necessary for this role
• Be a self starter and not dependent on any external motivations – but be fully motivated due to the passion in the domain as a driver essentially.
• Be able to connect  and influence experts  and executives across multiple domains globally to arrive at solutions in a quick turn-around of time
• Display a good aptitude for building trusted relationships with key customers, partners, industry influencers and decision-makers
• Preferable to have experience with 3D modeling/Detailing tools like UG NX, AutoCAD, and Analysis software like Flow Master, Ansys, etc.