Senior Incident Manager
Hewlett Packard Enterprise
Bangalore Urban, Karnataka, India
What you’ll do: The Senior Major Incident Manager is a key driver for managing the resolution of technical problems with serious consequences to HPE IT customers, partners, and internal stakeholders. This responsibility includes collaborating and partnering across the entire IT organization as well as our system integrators to drive resolution. Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly Drive incidents to resolution and manage user, partner and internal stakeholder communications for an incident via multiple communication channels in a 24/7, over the weekend on-call environment using standard HPE IT incident management processes ensuring updates are timely, accurate, and actionable. Lead cross-functional post-incident / rca reviews enabling the delivery of post incident reports to stakeholders and ensuring actions are taken for continuous improvement. Deeply understand our operational workflows and contribute to continuous review and improvement of systems and incident management tools and processes. What you need to bring: Bachelor's or Master's degree in business, engineering, computer science or equivalent experience. Minimum of 7 year’s experience in critical incident management for production IT / Cloud environments.
