Responsibilities

·         Work independently within the Export and Delivery Operations team to address and resolve export compliance alerts via a thorough review of Customer information against Autodesk’s Export Compliance screening system (Oracle OWS)

·         Work with a sense of urgency to resolve Export Compliance blocks against open customer orders

·         Assist the Export Customer Screening team and Global Trade Compliance in conducting research and further investigation into current and potential Customer Accounts.  

·         Export Customer Screening Analysts will work to either clear export compliance order blocks / customer blocks or confirm that the denial of sale is appropriate based on their research and the Export Compliance status of the customer in question.  The Analyst will document their findings in Autodesk’s systems and update the Customer’s systemic Export Control status as appropriate in Autodesk systems (Salesforce / OWS / other)

What a typical day in this role looks like

·         Successful employees in this role effectively work in a time-sensitive manner with multiple software systems open at the same time.  An individual may work through a backlog of Export Compliance Alerts in our Oracle Watchlist Screening system; referencing customer data in our CRM system and independently research the company or individual over the Internet

·         Review and resolve E.C. alerts generated by screening customer’s against watchlists

·         Research pending customer orders (time sensitive) which have been automatically placed on Export Control Block and are pending a decision on whether Autodesk may complete a sale

·         Rarticipate in “pre-screening” activities to guide Autodesk Sales efforts on what customers may or may not be pursued for opportunities

·         Follow-up on collecting legal Letter of Assurance or End Use Statement legal documents from prospective customer companies

·         Investigate and resolve system sync or other such errors which may occur between Autodesk transaction systems

·         Analysts may escalate difficult cases to the Lead Export Compliance Analyst, who may in-turn escalate to the Global Trade Compliance or to a Legal resource as appropriate for resolution

·         Analysts may also respond to work actions assigned through a Salesforce.com queue and respond to inquiries about an order’s export compliance status to internal Autodesk Client Services staff

·         This individual spends nearly the entire day online and researching customers (both companies and individuals) and is tasked with insuring that Autodesk complies with all current regulations regarding who Autodesk may sell our high-technology products.  When appropriate, this individual must have the ability and confidence to say “no” to a sale which may violate US, EU, UK or similar Export law and document their reasoning

Minimum Qualifications

·         Additional Weight will be given to applicants with demonstrated proficiency in the following high-priority languages:

Languages in need: **Native-level Mandarin Chinese language proficiency is required. **

·         Customer focused, task oriented, emphasis on "getting things done, now"

·         Detail oriented, able to quickly recognize data matches, patterns and infer potential issues with minimal information

·         Team player, able to work well with others both domestically and internationally

·         Must be a strong communicator with great attention to detail, highly organized, and able to exercise sound judgment within the guidelines provided

·         Solid computer skills and an aptitude for learning new tools such as Salesforce and similar CRM systems, SAP, Oracle Watchlist, MS PowerBI, or the ability to quickly learn similar tools