Job description 

Amex Savings is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products, we are hiring an Operations Team Care Professional to provide support and handle the life of a Amex Savings and/or CD account from application to closing. 

How will you make an impact in this role?

Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice, they’re problem solvers and relationship builders. The people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by managing everything from updating addresses to processing applications.

Minimum Qualifications

• Customer First focus =  Easy, Recognize Solve
• Customer service experience with exceptional listening and relationship building skills
• Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office Products
• Strong written and verbal communication
• Attention to detail with ability to quickly identify problems and suggest sound resolutions
• Ability to use good judgment in decision making

Preferred Qualifications

• Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
• Strong time management skills and the ability to work under pressure with limited supervision
• Ability to effectively manage change and remain calm in stressful situations
• Have a mindset of innovation with a mindset of streamlining internal process for greater speed and agility.