JOB DESCRIPTION
Skills Required:
- Create technical documents/LLDs for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms.·
- Understand and Provide technical inputs for network designs for multiple platforms and/or solutions and/or customers ·
- Develop design patterns across multiple domains.·
- Responsible for establishing design best practices within a unit.·
- Responsible for estimating the time and type of resource needed to support deliverables for complex, high-impact, and high-value projects.·
- Drives Right First Time solutions.· Proposes technical strategy to customer solutions factoring in high impact and high risk as appropriate.·
- Drives efficiency and scalability through the re-use of network designs and is accountable for the design whilst it is deployed across the overall customer solution.·
- Leverages technical resource/s as required to deliver the solution. ·
- Design leading edge high impact and high-customer solutions· Decides on the time and type of resource needed to support deliverables for complex, high-impact, and high-value projects.·
- Get approval for complex solutions and/or platform designs.·
- Decides on network models for design testing.·
- Decides on approach to resolving customer-affected issues to the leading edge of high-impact and high-risk customer solutions, as appropriate.·
- Resolves issues to high-risk and high-impact customer solutions, as appropriate·
- Decides on implementation approaches of technology-related transformation activity.·
- Create technical design documents· Ability to support multiple customer domains across one or more technologies Cloud Solutions – Customer Contact - Tasks & Responsibilities·
- Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customer-specific solutions.·
- Preparation of customer documentation and the corresponding offer documents ·
- Presentations of the solution concepts to customers/partners at the management level·
- Preparation of documentation for multiple integrated solutions Requirements·
- 7+ years of experience and distinct knowledge in the area of CCaaS solutions, preferably for Genesys Cloud, Cisco Contact Centre, Cisco WebEx CC/CCE, and Amazon Connect. Alternatively for example Nice InContact, Five9, or similar experience is highly appreciated.·
- At least 1-2 yrs in equivalent role as a Solution Designer/ Consultant for Communication and collaboration or a comparable IT area.
Skills Required:
- Create technical documents/LLDs for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms.·
- Understand and Provide technical inputs for network designs for multiple platforms and/or solutions and/or customers ·
- Develop design patterns across multiple domains.·
- Responsible for establishing design best practices within a unit.·
- Responsible for estimating the time and type of resource needed to support deliverables for complex, high-impact, and high-value projects.·
- Drives Right First Time solutions.· Proposes technical strategy to customer solutions factoring in high impact and high risk as appropriate.·
- Drives efficiency and scalability through the re-use of network designs and is accountable for the design whilst it is deployed across the overall customer solution.·
- Leverages technical resource/s as required to deliver the solution. ·
- Design leading edge high impact and high-customer solutions· Decides on the time and type of resource needed to support deliverables for complex, high-impact, and high-value projects.·
- Get approval for complex solutions and/or platform designs.·
- Decides on network models for design testing.·
- Decides on approach to resolving customer-affected issues to the leading edge of high-impact and high-risk customer solutions, as appropriate.·
- Resolves issues to high-risk and high-impact customer solutions, as appropriate·
- Decides on implementation approaches of technology-related transformation activity.·
- Create technical design documents· Ability to support multiple customer domains across one or more technologies Cloud Solutions – Customer Contact - Tasks & Responsibilities·
- Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customer-specific solutions.·
- Preparation of customer documentation and the corresponding offer documents ·
- Presentations of the solution concepts to customers/partners at the management level·
- Preparation of documentation for multiple integrated solutions Requirements·
- 7+ years of experience and distinct knowledge in the area of CCaaS solutions, preferably for Genesys Cloud, Cisco Contact Centre, Cisco WebEx CC/CCE, and Amazon Connect. Alternatively for example Nice InContact, Five9, or similar experience is highly appreciated.·
- At least 1-2 yrs in equivalent role as a Solution Designer/ Consultant for Communication and collaboration or a comparable IT area.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
