What you’ll do:

Key Responsibilities:

- Possess knowledge of survey programming platforms, specifically Qualtrics

- Be able to program complex surveys on Qualtrics survey building platform

- Manage the survey programming part of the projects and its work-streams independently

- Provide strong leverage by programming error-free surveys in a timely manner

- Identify and implement innovative programming techniques and non-standard solutions to programming challenges

- Assist or manage the production of survey reports and review, design and modification of reports for client use

- Applies advanced subject matter knowledge to solve complex issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods.

- Provides guidance and mentoring to less- experienced staff members.

- Leads and/or provides expertise to functional project teams.
- Possess a problem-solving attitude and ability to provide feasible solutions for the surveys

- Analyse and interpret data to identify patterns, trends and possible solutions

- Performing quality assurance on data and analytical models to ensure accuracy

- Proficient in efficiently presenting data via reports and presentations

- Advance knowledge of quantitative and qualitative data research methodologies to design them effectively

What you need to bring: 
Desired skills:

- 3 to 5 years of relevant experience in programming surveys, out of which the majority of experience should be in Qualtrics
- Preferred to have worked on integration of Qualtrics with other tools like SFDC,SQL and others, using API and JSON; and can handle such projects independently

- Demonstrated curiosity in understanding what really matters to our customers
- Strong analytical aptitude problem solving, logical reasoning

- Knowledge of languages: SharePoint, HTML, CSS, JavaScript, jQuery, etc.

Effective communication:

- Good interpersonal skills and team-player attitude.
Knowledge and Skills:

• Mastery in English and local language. Ability to effectively communicate quality plans, proposals, and results, and negotiate options.
• Experience implementing new processes, and analytics methods to provide operations support for VOC related activities
• Ability to apply analytical, statistics and problem solving skills.
• Understanding of business and operations processes and practices
• Strong written and verbal communication skills