Job Description

In these roles you will be responsible for:

 Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

Record, Update and Escalate Support issues to the next level in a timely manner.

Support all IT onboarding activities for end-users •

Work with our internal IT Teams on system testing, integration and maintenance. •

Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.

Seek, Suggest, Evaluate and implement process and Technology improvements. •

Willing to learn & grow in other IT Business areas

Requirements for this role include:

Excellent English written and verbal communication skills. 

• Exceptional customer service skills. 

• Great Team player 

• Great communication skills, comfortable working with various stakeholders 

• Strong troubleshooting skills, bug finding, and resolution 

• Ability to work independently within a diverse global team 

• IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)