Job Description
In these roles you will be responsible for:
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
Record, Update and Escalate Support issues to the next level in a timely manner.
Support all IT onboarding activities for end-users •
Work with our internal IT Teams on system testing, integration and maintenance. •
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
Seek, Suggest, Evaluate and implement process and Technology improvements. •
Willing to learn & grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)