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Helpdesk Associate

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We are seeking individuals who can provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. You will be responsible for recording, updating, and escalating support issues in a timely manner. Additionally, you will support all IT onboarding activities and collaborate with internal IT teams on system testing and maintenance. We are looking for candidates who are willing to learn and grow in other IT business areas. Excellent communication and customer service skills are essential for this role.

Job Description

In these roles you will be responsible for:

 

 Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

 

Record, Update and Escalate Support issues to the next level in a timely manner.

Support all IT onboarding activities for end-users •

Work with our internal IT Teams on system testing, integration and maintenance. •

Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.

Seek, Suggest, Evaluate and implement process and Technology improvements. •

Willing to learn & grow in other IT Business areas

Requirements for this role include:

 

Excellent English written and verbal communication skills. 

• Exceptional customer service skills. 

• Great Team player 

• Great communication skills, comfortable working with various stakeholders 

• Strong troubleshooting skills, bug finding, and resolution 

• Ability to work independently within a diverse global team 

• IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

Set alert for similar jobsHelpdesk Associate role in Bengaluru, India
NTT DATA Logo

Company

NTT DATA

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Technology

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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