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Helpdesk Associate - L1 Technical Guidance

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Join our team in Bangalore Urban, Karnātaka (IN-KA), India as a Helpdesk Associate - L1 Technical Guidance. Provide technical support through Phone, Email, and Chat. Liaise with customers and departments. Troubleshoot MS Windows, PC Hardware, Internet Explorer, and more.

Job Description

Req ID: 295355 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore Urban, Karnātaka (IN-KA), India (IN).

Requirements:

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Ability to work independently
  • Adhere to organizational policies and procedures 
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift.
  • Excellent Verbal Communication skills.
  • Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

 

Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Set alert for similar jobsHelpdesk Associate - L1 Technical Guidance role in Bengaluru, India
NTT DATA Logo

Company

NTT DATA

Job Posted

5 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Corporate

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

30 applicants

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