Job Description

Req ID: 295355 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore Urban, Karnātaka (IN-KA), India (IN).

Requirements:

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 6+ months of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures 
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift.
• Excellent Verbal Communication skills.
• Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

Job description:

• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.