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Helpdesk Associate

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Job Description

Minimum 2 years’ experience 

• Experience in assemble and de-assemble Desktop and Laptop computer hardware.

• Troubleshoot desktop and laptop hardware.

• Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.

• Experience of various application installation and basic troubleshooting

• Hands-on experience on one or more Antivirus application support.

• Basic understanding of networking, hands on network cable crimping and basic troubleshooting.

• Printer troubleshooting, toner replacement.

• Incident and Change Request support to users.

• Fieldwork support.

• Working experience in MS Excel and PowerPoint.

• Experienced to communicate and manage vendor support.

• Focal point to manage and arrange pre-requisites for vendor support, escort and facilitate vendor support as per need.

• Willing to extend standard working hours whenever applicable to ensure IT services are up and running.

• Professional verbal and written communication in English (and other local languages preferred).

Set alert for similar jobsHelpdesk Associate role in Bangalore Urban, India
NTT DATA Logo

Company

NTT DATA

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Services

Locations

Bangalore Urban, Karnataka, India

Qualification

Bachelor

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