General Manager-B&L

Qualification:

Graduate,MBA,MCA,BCA,BTech

Responsibility:

Business Customer

• Acts as L4 point of contact for escalation.
• Accountable for entire Accountsdeliverables.
• Engage with Client,customer to anticipate issues and needs of the customer related to the accounts.
• Follows customer profitability practices such as Cost optimization methods consistent improvement in CP productivity and quality benchmarking periodic target revision etc.
• Implements measures to optimize seat utilization.
• Participate in People and revenue forecasting.
• Efficiently manage ramp up and ramp downs of the project.
• Work with Business Enabling teams appropriately to ensure Business needs are addressed.
• Responsible to handle escalations in case of any miss in deliverables and ensure CAPA is in place.
• Work with PEX teams on driving the Process improvement projects and responsible for effective implementation of all the automations,process changes.
• Accountable for effective implementation of all the Cognizant initiatives to enhance the existing methodology.
• Project Process.
• Ensure Organizational index for Innovation,Ideation from self and team are met.
• Manage rapid change in a diverse and fast paced environment.
• Identify cost optimization opportunities and plan to manage the same.
• Suggest and Plan implementation of new technology practices such as internal knowledge sharing portals Information Security practices automated production metric generation etc to enhance process efficiency and cost optimization.
• Responsible for overall billing and invoicing and annual planning of resource, infrastructure requirements(like workspace delivery location expansion).
• Review process audit findings and take corrective action to prevent negative results.
• KnowledgeManagement, Drive Best Practices and implement the same between the projects.
• People,Team Management,Address and,or escalate (to HR etc) all queries and feedback arising from teams\ nDelegate,sign tasks to team members and ensure optimum accuracy is achieved in all the deliverables.
• Work on appropriate mentoring,coaching and grooming of direct reports to move on to the next level.
• Identify and develop promotable resources from within the team.
• Do skip level with the team to understand any challenges faced.
• Address and,or escalate (to HR etc)all queries and feedback arising from teams.
• Drive entire team to be 100% compliant on Go Perform.
• Conduct 1 0 1 with direct reports and performance appraisals.
• Identification of training needs,training plan,records.

Must Have Skills

• MS Excel
• MS Office

Good To Have Skills

• Fund Operations
• Data Management

Employee Status : Full Time Employee

Shift : Day Job

Travel : No