Job description 

Role Summary:

 This full-time role will be at the center of supporting Saks and our number one priority of ensuring our customers’ have an excellent experience during their interaction with us. In this role, the team members needs to be analytical and organized in their thought process, working across internal departments and vendor partners alike. As an associate, you will be part of business operations focusing on Saks post sale support and services, a team tasked with enhancing the legacy and service that has made Saks the number one luxury retailer.

Responsibilities:

• Works closely with the Vendor Manager on the Saks team to resolve customer queries
• Active participation in team meetings to review previous day performance
• Participate in creative real-time approaches that will allow sufficient coverage across multiple channels and create efficiencies
• Strong vocabulary on emails to customers, issue resolutions, following correct procedures on the case type, accurate information to customers, updating notes  on case management tool

Role Description:

• Owning and resolving post sale servicing queue (international orders and domestic cases)
• Consistency in testing reads and tracking success criteria
• Must have good hands on Microsoft Excel skills
• Working closely with team members, vendor managers and delivery partners
• Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment

How Often You May Travel:

• NA

Your Life and Career at Saks:

• Exposure to rewarding career advancement opportunities
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time employees (including medical, vision and dental).