Job description 

Major Responsibilities

• Process involves handling customer disputes/Inquiries, reporting relating to credit card transactions for third party credit cards & private label cards
• Handling customer disputes and inquiries
• Ensure adherence to Sales Audit / Bankcard policies, internal controls and audit requirements, and service standards at all times
• Analyze and research all discrepancies/exceptions in the process.
• Collaborate with the global team to manage processing backlogs and expedite as required to resolve issues impacting bankcard processing
• Ensure timely and accurate reporting on chargebacks and related costs
• Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
• Ensure completion of accurate and complete accounting activity for the bankcards at banners
• Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining to the administrationand processing of bankcard

JOB QUALIFICATIONS

Job Qualifications: 

Personal Characteristics

The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines.

Professional Qualifications

• Financial aptitude with minimum 0-3 years of work experience in Accounting with MNCs/GICs, with preference to Retail industry
• Experience in Oracle ERP (Oracle Fusion Preferred) and back card processing systems (TD, Amex, Chase, Paypal etc.)
• Medium to Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint)
• Demonstrated expertise in design and implementation of financial processes and technology
• Working experience in Card processing including involvement with the following: chargeback processing & analytics, card processing administration
• Basic knowledge in banking principles and Cards related business, revenue generation areas, etc is preferred

Educational Credentials

Bachelor’s Degree in Finance (Full-time)

Office Hours: Shifts can vary based on organizational needs.