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Hudson's Bay Company Logo

Hudson's Bay Company

http://www.hbc.com/

About

Founded in 1670, HBC is North America’s longest continually operating company and is headquartered in New York and Toronto. HBC is a holding company of investments and businesses that operates at the intersection of technology, retail operations and real estate. It wholly owns Saks Fifth Avenue, the entity that operates Saks Fifth Avenue’s physical locations, O5, the operating company for Saks OFF 5TH stores, and Hudson’s Bay, Canada’s preeminent multi-category retailer. In addition to owning world-renowned brick and mortar operators that carry high-end brands and styles, HBC is the majority owner of iconic ecommerce companies: Saks, a leading online destination for luxury fashion, and Saks OFF 5TH, a premier luxury off-price ecommerce company offering top brands at the best prices. Both businesses were established as separate operating companies in 2021. The company has also expanded its holdings to include a majority stake in Convene, a hospitality company that designs and manages premium meeting, event, and flexible office spaces. With assets spanning top markets and prime locations across North America, HBC owns or controls—either entirely or with joint venture partners—approximately 42 million square feet of gross leasable area. HBC Properties and Investments, the company’s dedicated real estate and investment portfolio business, manages these assets. Streetworks Development, its property development division, leads the planning and execution of projects that modernize HBC-owned properties to unlock value-enhancing opportunities across the portfolio. 
 

Active Jobs

29 Jobs

Category

Retail

Headquarters

New York City, New York, United States

Recent jobs

Hudson's Bay Company Logo

Trainee, Electronic Gift Card

Hudson's Bay Company

Bengaluru, Karnataka, India

Posted: 4 months ago

Job Description What This Position Is All About: As a Trainee – You will be responsible follow the SOP to complete the transactions assigned /received via Store Associates on calls. This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment.   Who You Are: The successful candidate must have the ability to quickly assess the Customer needs and provide the resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCR’s. You should also have:  ·       Excellent Communication Skills ·      Prior Experience in US call center of minimum 6 months to 1 year will be given preference. ·      Demonstrated ability to provide the highest level of customer service to internal and external candidates ·      Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM’s with the ability to learn additional programs as needed. ·      Preference if handled Gift card processes. As the Trainee you will,  ·       Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal Software/tools we have ·       Analyze the problem and provide solution as per process guidelines ·       Following the SLA Timelines and Targets . Office Hours Shifts will be Night in between (8.30 PM – 9.30 AM IST) – May very as per process requirement in future.    Job Qualifications Your Life and Career at HBC: ?    Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! ?    Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. ?    A culture that promotes a healthy, fulfilling work/life balance