The Trainee, Bankcard role involves handling customer disputes and inquiries relating to card transactions for third-party credit cards. The responsibilities also include analyzing discrepancies, collaborating with the global team, reporting on chargebacks, and protecting the company's assets. The ideal candidate should have financial aptitude, work experience in Corporate Finance, and knowledge in banking principles and the Cards business. They should be proactive, resilient, have excellent communication and interpersonal skills, and be able to manage multiple priorities.
Job description
Reporting Relationships: The Trainee, Bankcard role reports to the Team Lead, Sales Audit & Bankcard
Major Responsibilities
Process involves handling customer disputes/Inquiries relating to card transactions for third party
credit cards.
- Handling customer disputes and inquiries
- Ensure adherence to Bankcard policies, internal controls and audit requirements, and service
standards at all times. - Analyze and research all discrepancies/exceptions in the process
- Collaborate with the global team to manage processing backlogs and expedite as required to
resolve issues impacting bankcard processing. - Ensure timely and accurate reporting on chargebacks and related costs
- Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
- Ensure completion of accurate and complete accounting activity for the bankcards at banners
- Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining
to the administration and processing of bankcard - Personal Characteristics
The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work
and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal
skills in order to engage with stakeholders across the business and provide critical input to business
teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with
strict adherence to deadlines.
JOB QUALIFICATIONS
Financial aptitude with minimum 1-2 years of work experience in Corporate Finance with
MNCs/GICs, with preference to Retail industry
Experience in of bank card/Fraud Management -processing systems (TD, Amex, Chase, Paypal
etc.) / call center is preferable.
Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint)
Basic knowledge in banking principles and Cards related business, revenue generation/leakage
areas, etc is preferred
Educational Credentials
Bachelor’s Degree in Finance (Full-time)
Office Hours
Shifts can vary based on organizational needs.
Thank you for your interest with HBC. We look forward to reviewing your application.
HBC provides equal employment opportunities (EEO) to all employees and applicants for employment
