Technical Support Engineer

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AWS Technical Support Engineer with a focus on Storage and Performance. Join our fast paced and challenging technical team to put your Amazon Web Services and data protection knowledge to use. Deliver high-quality solutions, diagnose and troubleshoot complex software in an AWS environment. Drive issue mitigation and enhance team processes. Opportunity available in Bangalore. Monday-Friday schedule.

Job summary

AWS Technical Support Engineer with a focus on Storage and Performance. Looking to join a fast paced and challenging technical team where you can put your Amazon Web Services and data protection knowledge to use? NetApp is growing our Cloud teams across the US, Europe and APAC. In support of that mission, we are seeking Technical Support Engineers with AWS or Storage and Performance. experience. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to the market. You will deliver high-quality solutions to partner escalations through email, phone, and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting, and debugging complex software, file system or network systems in an AWS environment. You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe. You have the opportunity to drive issue mitigation with our tier1 support partner and deliver workarounds or solutions. You are responsible for training our tier1 support partner and enhancing team processes and workflows based on data analysis.

* We have an opportunity available at this time, located in Bangalore. The schedule is Monday-Friday. Start time will be either 6am to 3pm IST or 930am to 6:30pm IST.

Job requirements

A minimum of 5 years of experience in technical fields such as Tier 2/Tier 3 support services, handling customer technical support cases through phone/email/chat.

Clearly identifiable Amazon Web Services (AWS) experience. Solid understanding of the following topics and troubleshooting thereof:

· Expertise in the following areas: storage, back up & recovery, data management systems, TCP/IP networking,

· At least 2 years of experience in UNIX, LINUX, Windows networking administration

· Good understanding of Amazon AWS

· Knowledge of storage infrastructure offering NFS, CIFS, SAN & iSCSI hosting

· Solid knowledge of VMware, Hyper-V, SQL, Oracle, SAP, Exchange

· Understanding of Storage and Performance.

· Experience with Replication, Backup and Recovery applications and OEM products such as Veeam, Commvault, Veritas

· Strong command of the English language; both written and verbal communication skills.

· Excellent interpersonal communication and customer service skills are needed in order to work successfully with Tier 1 support partners in high stress and/or ambiguous situations.

· Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

· Ability to follow standard engineering principles and practices.

· Creative approach to problem solving.

· Experience in working with Enterprise customers globally.

· Willing to put in time after hours as needed, as well as handling weekend on call functions.

Education

Typically requires a minimum of 5-8 years of related experience with a Bachelor’s degree; or 3-5 years and a Master’s degree; or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience.

Must: Storage and Performance.

Preferred: AWS Certified

Set alert for similar jobsTechnical Support Engineer role in Bengaluru, India

Company

NetApp

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

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