Job Description:
Responsible for handling calls/chat and providing required support.
Identify and relate with various customer needs and scenarios,
Conduct issue identification and problem-solving meeting customer needs and satisfaction,
Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner,
Remain updated in client and internal processes, technology applications, utilities, and products,
Utilize various internal and client-based tools and applications for customer management and servicing.
Adhere to company policies and procedures.

Qualifications:
At least 3 to 12 months Customer Service Experience
Good understanding of phone/email/chat etiquette.
Ability to establish call control/multi-task chat queries.
Effective time management and should have strong focus on schedule adherence and/or attendance based on previous employment/school records,
Adaptability to change.

Additional Information:
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