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Join Sutherland as an Employee Referral and be part of our team in Cochin, Kerala, India. This full-time opportunity involves taking a high volume of inbound Customer calls, updating and inputting Customer details accurately, resolving Customer problems in a timely fashion, and achieving required metrics and goals. Minimum HSC or Graduation required. No more than 250 characters.

Company Description:

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

Job Description:

1.Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc 
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals

Qualifications:

Minimum HSC or Graduation

Set alert for similar jobsEmployee Referral role in Cochin, India
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Company

Sutherland

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

Operations

Locations

Cochin, Kerala, India

Qualification

Diploma or Bachelor

Applicants

Be an early applicant

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