Role Description:

As a Customer Success Associate, you'll champion our dedication to top-notch client service. With every interaction, you’ll aim for the “Wow, that was amazing!” reaction, ensuring clients feel valued and understood.

Key Responsibilities:

• Speak with German & English-speaking Customers. 
• Handle client queries via text and video calls.
• Understand and convey customer needs to the team.
• Solve user challenges, providing solutions or workarounds.
• Uphold communication guidelines and procedures.
• Build and nurture client relationships.
• Continuously strive for exceptional service delivery.

No. of openings: 6

Who Should Apply?

• Fresh graduates/post-graduates passing out in 2024.
• Candidates should have B1, B2, C1 or C2 German proficiency level.
• Excellent Verbal and Written communication skills in both German and English.
• Candidates with problem-solving, empathy, analytics, presentation, and documentation skills.

Training & Career Path:

• Structured Onboarding: Upon successful completion of the college and 9 months internship/trainee program, transition to a full-time role.
• Growth Opportunities: Demonstrating stellar performance in your role can propel you to exciting career advancements within just 6 months of training completion and becoming a full-time employee. Here are some department you could transition into:
• Account Management: Dive deep into client onboarding, engage with industry leaders, and tailor customer accounts to precisely meet their business needs. If you possess exemplary people skills, this role beckons.

Selection Process: (All Virtual)

1. HR Round
2. Assignment
3. Interview Round with Functional Leaders
4. Final Interview with the Founder

Location: Fully remote working culture.