As a Customer Success Associate, you'll champion our dedication to top-notch client service. With every interaction, you’ll aim for the “Wow, that was amazing!” reaction, ensuring clients feel valued and understood.
Role Description:
As a Customer Success Associate, you'll champion our dedication to top-notch client service. With every interaction, you’ll aim for the “Wow, that was amazing!” reaction, ensuring clients feel valued and understood.
Key Responsibilities:
- Speak with German & English-speaking Customers.
- Handle client queries via text and video calls.
- Understand and convey customer needs to the team.
- Solve user challenges, providing solutions or workarounds.
- Uphold communication guidelines and procedures.
- Build and nurture client relationships.
- Continuously strive for exceptional service delivery.
No. of openings: 6
Who Should Apply?
- Fresh graduates/post-graduates passing out in 2024.
- Candidates should have B1, B2, C1 or C2 German proficiency level.
- Excellent Verbal and Written communication skills in both German and English.
- Candidates with problem-solving, empathy, analytics, presentation, and documentation skills.
Training & Career Path:
- Structured Onboarding: Upon successful completion of the college and 9 months internship/trainee program, transition to a full-time role.
- Growth Opportunities: Demonstrating stellar performance in your role can propel you to exciting career advancements within just 6 months of training completion and becoming a full-time employee. Here are some department you could transition into:
- Account Management: Dive deep into client onboarding, engage with industry leaders, and tailor customer accounts to precisely meet their business needs. If you possess exemplary people skills, this role beckons.
Selection Process: (All Virtual)
- HR Round
- Assignment
- Interview Round with Functional Leaders
- Final Interview with the Founder
Location: Fully remote working culture.
