Job Title:

Trainer II

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations            
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                       
• Prepare and present training material through classroom learning, hands on demonstrations and supporting activities     
• Accountable for achieving individual training performance metrics                    
• Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed) and side by side observations                      
• Ensure effective, consistent communication with managers, peers and other resource groups- including day-to-day informal interaction with clients
• May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews and surveys that will lead to enhancement of training resources and programs based on results of evaluation 
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis 
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes and procedures           

Key skills and knowledge:

• Bachelor's Degree in related field with two to four years of relevant experience - preferred           
• Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)            
• Strong communication skills, both written and verbal           
• Proficient in  Microsoft Office            
• Demonstrated ability to multi-task, prioritize and meet timelines of deliverables
• Self-starter, sense of urgency and works well under pressure                      
• Strong attention to detail                       
• Sense of professionalism and ability to develop good relationships           

Career Framework Role           

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Analyzes possible solutions using standard procedures and principles

Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

Receives a moderate level of guidance and direction

Educational Qualification: Graduation