Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Manage retention during training
• Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - as required
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data and MIS as per training BPMS / requirement
• Support intra & inter function collaboration
• Proactively share best practices across locations to add value
• Contribute to process improvements and innovation in the training function
• Attend TTT for any client requirements
• Interface with customers as needed
• Conduct Need analysis and share feedback with stakeholders
• Meet the monthly Conversion & Effectiveness targets
• Provide Feedback to New Hires on V&A and Soft Skills
• Call monitoring as per requirement

Key skills & knowledge:

• Exposure of at least 2.5 years in V&A Training with a BPO - preferred.
• Good Facilitation, Presentation  and content development skills
• Good Knowledge about computers and Excel.
• Excellent communication and Good people management skills.                 
• Good Knowledge about Soft Skills, V&A and Email writing skills
• Banking background - preferred.
• Data Handling / data interpretation
• Process Oriented, planning
• Ability to prioritize
• Ability to meet deadlines
• Ability to work under pressure
• Good Time Management, Interpersonal skills, Team work.
• Willingness to conduct refresher training, call monitoring and feedback sessions

Educational Qualification: Graduate or Post Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'