Join our team as an Oracle Order Management Business Analyst, where you will provide functional and technical support on Oracle Quote, Order, and Pricing module. Your role will involve improving processes, developing enhancements, and supporting new implementations. You will become a subject matter expert on Order Management business processes and build strong relationships with key stakeholders. You should have a Bachelor's or Master's degree with experience in business information systems and order management processes. Strong decision-making, process management, and communication skills are essential for success in this role.
JOB DESCRIPTION
SUMMARY OF ROLE
As a member of the Isolation Valves Oracle IT organization, the Oracle Order Management Business Analyst provides functional and technical support and expertise on Oracle Quote, Order and Pricing module for our Oracle single instance sites worldwide. This person, as well as their manager, will become our subject matter expert on Order Management business processes, including Quotation, Order management and Pricing and their integration points with other process areas, with a first focus on APAC region.
The role will provide support to sites that are in production, manage new enhancements and ensure common processes and best practices across sites, review global instance changes. The role will also have a particular focus on new implementations and support for the APAC region, but will also support other region where required.
PRINCIPLE JOB RESPONSIBILITIES
- Provide application support to the Oracle Order management module (ASO, ONT, Pricing), as well as Pricing integration with Vendavo software
- Continuous review of Quote/Order processes and configuration to increase stability and reduce support calls
- Work with group support teams on issue resolutions: Emerson Application Support Group, DBA, Community of practices…
- Develop strong relationship with business process owners and in particular the ISV Pricing team
- Work with Sales Leadership team to develop enhancements to support business process changes and improvements, organizational changes
- Facilitate discussions with end-users to translate business requirements into functional specifications
- When changes are required, manage the Request for Change process (RFC, FRS, TRS)
- Develop and maintain global system and process documentations
- Ensure processes are global, meaning they can benefit to all sites and do not harm any
- Participate in Emerson related community of practices meetings and global projects
- Support B2B initiative implementations such as MyEmerson (online store) or any EDI (BTAB, CIH…)
- Develop global training material, provide training to key users (train the trainer)
- Review and ensure adherence to Emerson standards
- Ensure compliance (i.e., trade and export, Sarbanes Oxley) in all aspects of implementation specifically related to their functional area
- Drive creation of testing scripts for our Quality Control & Quality Service team in their functional area, support regression testing where not covered yet by script.
- Provide guidance on reporting, help developing new reports where required using existing reporting tools (Noetix, ADW… )
- Actively participate to new site implementations: provide expertise in functional area, best practices and global processes, assist during testing phases, review any change requests…
- Review changes proposed by internal or external implementation partners
- Work with other functional BAs where required to review change implications and E2E processes
- Recognize and report risks and weaknesses of processes and escalation if necessary.
REQUIRED QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree plus a minimum of 5 years of experience or Master Degree with a minimum of 3 years of experience in business information systems or related areas
- Order management background with a detailed understanding of quote and pricing processes
- Minimum of 3 years’ experience supporting Order management processes / applications in an Oracle environment
- Must have a solid business understanding of Quote, Order and pricing
- Must have a solid understanding of the interactions among Oracle modules within an ERP environment.
- Must have a minimum of 3 years of SQL experience
- Experience with Noetix reporting tools is a plus
- Experience with Vendavo Pricing software is a plus
CORE COMPETENCIES (Lominger)
- Decision Making Skills – must ability to analyse a complex situation and establish a strategic change plan, then optimize a progression path.
- Process Management – can organize people and activities, understands how to separate and combine tasks into efficient workflow, and can simplify complex processes
- Dealing with Ambiguity – must be able to make act or make decisions without having the total picture
- Perseverance – pursues tasks with energy and drive, seldom giving up before finishing
- Priority Setting – Creates focus and can quickly zero in on the important things, eliminating roadblocks
- Communication Skills – directs activities in a matrix organization using influence as well as control. Must be able to communicate both formally and informally to present ideas and win needed support.
- Learning Agility – Willingness and ability to learn and apply while ‘in-process’.
RELATIONSHIP
- Position Functionally report to Senior Front End Business Analyst in Houston
- Requires a close working relationship with CPQ team (in particular pricing), Business Leaders, Process owners, Site leaders, Operation managers, Emerson teams (implementation, but also pricing and global forms), counterparts from other Business Units
