Manager - Publisher Account Management

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Automatad is actively seeking a dynamic & result oriented ‘Manager - Account Management’ to lead our team of publisher account managers and hold end-end accountability for revenue realization, ongoing service deliveries, relationship management & CSAT across all of our growing customer base of web publishers.The ideal candidate would have at least 5 years of experience in publisher account management along with 2 years of leading a team of publisher account managers for a programmatic advertising vendor with strong exposure to mid-market web publishers from North American markets.

The ideal candidate would have at least 5 years of experience in publisher account management along with 2 years of leading a team of publisher account managers for a programmatic advertising vendor with strong exposure to mid-market web publishers from North American markets.

Responsibilities:

Train, mentor & develop a team of exceptional publisher account managers
Cultivate strong relationships with key publishers, gain a deep understanding of their business, highlight the value of Automatad’s offerings & maximise revenue realisation from our publisher base
Participate/oversee all publisher communications to ensure concise & professional communications (both written & verbal) with all stakeholders within the publisher team across all of the different business scenarios such as setting/managing publisher expectations, showcasing outcomes/results, addressing critical issues/escalations, closing upsells/cross-sells, conducting periodic business reviews etc.
Develop, measure, track & report all account management KPIs & goals such as retention, up sell/cross sell, CSAT/NPS etc.
Continuously monitor and analyze customer data to identify trends, address inefficiencies and dig out opportunities for revenue growth
Collaborate with cross-functional teams internally including sales, ad operations, technical support, product and engineering, to ensure that publisher needs are being met
Serve as the voice of the customer and provide feedback to internal teams to drive product enhancements.
Stay up-to-date with industry trends and best practices in programmatic advertising

Mandatory requirements:

Ideally, 5+ years of experience in publisher account management along with 2+ years of leading a team of publisher account managers for a programmatic advertising vendor with strong exposure to mid-market web publishers from North American markets
Solid understanding of the publisher side programmatic advertising ecosystem including ad operations.
Experience working with web publishers, with a focus on driving revenue growth from programmatic advertising
Excellent communication, negotiation, and interpersonal skills
Strong analytical and problem-solving skills
Prior experience in develop and implementing strategies to improve customer satisfaction, retention and revenue growth through a team of at least 3 account managers

Desirable qualities:

Ability to managing multiple projects simultaneously - the role requires managing multiple publisher accounts, each with its own unique set of requirements & account managers will be expected to prioritize and delegate their workload effectively to ensure that all publisher expectations are being met at all times
Strong communication and leadership skills with ability to motivate and inspire a team cross functional team in a collaborative environment
Demonstrated experience in building and maintaining relationships with customers, understanding their needs, and delivering solutions that meet their expectations

Set alert for similar jobsManager - Publisher Account Management role in Bengaluru, India

Company

Automatad

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

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