We are currently looking for a highly motivated and experienced Publisher Account Manager to take responsibility of revenue realisation, ongoing service deliveries, key relationships & CSAT for our growing customer base of web publishers. The ideal candidate would have at least 2 years of experience in publisher account management for a programmatic advertising vendor with strong exposure to mid-market web publishers from North American markets.

Responsibilities:

• Build strong relationships with publishers in order to understand their business objectives and maximise revenue realisation from programmatic advertising products being offered by Automatad
• Ensure concise & professional communications (both written & verbal) with all stakeholders within the publisher team across all of the different business scenarios such as setting/managing publisher expectations, showcasing outcomes/results, addressing critical issues/escalations, closing upsells/cross-sells, conducting periodic business reviews etc.
• Continuously monitor and analyze customer data to identify trends, address inefficiencies and dig out opportunities for revenue growth
• Collaborate with cross-functional teams internally including sales, ad operations, technical support, product and engineering, to ensure that publisher needs are being met
• Serve as the voice of the customer and provide feedback to internal teams to drive product enhancements.
• Stay up-to-date with industry trends and best practices in programmatic advertising

Mandatory requirements:

• Ideally 2+ years of experience in publisher account management for a programmatic advertising vendor with strong exposure to mid-market web publishers from North American markets
• Solid understanding of the publisher side programmatic advertising ecosystem including ad operations.
• Experience working with web publishers, with a focus on driving revenue growth from programmatic advertising
• Excellent communication, negotiation, and interpersonal skills
• Strong analytical and problem-solving skills
• Prior experience in develop and implementing strategies to improve customer satisfaction, retention, and revenue growth.

Desirable qualities:

Ability to managing multiple projects simultaneously - the role requires managing multiple publisher accounts, each with its own unique set of requirements & the account manager will be expected to prioritize and delegate their workload effectively to ensure that all publisher expectations are being met at all times

Strong communication and leadership skills with ability to motivate and inspire a team cross functional team in a collaborative environment

Demonstrated experience in building and maintaining relationships with customers, understanding their needs, and delivering solutions that meet their expectations.