We are currently looking for a highly motivated and experienced B2B Account Manager to take responsibility for revenue realisation, ongoing service deliveries, key relationships & CSAT for our global customer base.

The ideal candidate would have at least 4 years of experience in account management for a B2B technology solutions vendor with strong exposure to mid-market customers across multiple non-technology industry verticals in North American markets.

Responsibilities:

• Build strong relationships with customers in order to understand their business objectives and maximise revenue realisation from programmatic advertising products being offered by Automatad
• Ensure concise & professional communications (both written & verbal) with all stakeholders within client teams across different business scenarios such as setting/managing expectations, showcasing outcomes/results, addressing critical issues/escalations, closing upsells/cross-sells, conducting periodic business reviews etc.
• Continuously monitor and analyze customer data to identify trends, address inefficiencies and dig out opportunities for revenue growth
• Collaborate with cross-functional teams internally including sales, ad operations, technical support, product and engineering to ensure that customer needs are being met at all times
• Serve as the voice of the customer and provide feedback to internal teams to drive product enhancements.
• Stay up-to-date with latest trends in the programmatic advertising industry and best practices in yield optimisation

Mandatory requirements:

• Ideally 4+ years of experience in account management for a B2B technology solutions vendor with strong exposure to mid-market customers across multiple non-technology industry verticals in North American markets
• Solid understanding of the fundamentals of customer account management in the context of B2B technology solutions & global markets
• Hands-on experience in developing and implementing strategies to improve customer satisfaction, retention and revenue growth
• Excellent communication, negotiation, and interpersonal skills
• Strong analytical and problem-solving skills

Desirable qualities:

• Ability to managing multiple projects simultaneously - the role requires managing multiple customer accounts, each with its own unique set of requirements & the account manager will be expected to prioritize and delegate their workload effectively to ensure that all customer expectations are being met at all times
• Strong communication and leadership skills with ability to motivate and inspire a team cross functional team in a collaborative environment
• Demonstrated experience in building and maintaining relationships with customers, understanding their needs, and delivering solutions that meet their expectations.