what will you do?
 

• fulfilment metrics to be tracked - shipment within ETA, delivery within ETA, cancellations etc.
• cancellations reason trackers to be maintained
• follow up with the merchants on pending shipment and partial shipment
• coordinate with logistics team in case of any issue faced by the merchant (extension for shipment ETA)
• optimize cancellations numbers as per the plan
• returns flow to be tracked. Returns across category trends, pickup trends, pickup failure trends, serviceability etc
• CS metrics to be tracked : CSAT, contacts/transactions, resolution within ETA, type of escalations bucket
• coordination with CS team to close tickets within ETA (Invoice related, cancellations related and return related)

you should apply if you:
 

• possess excellent communication skills  (written and verbal)
• are able to manage external and internal stakeholders - should also be able to identify the right stakeholders at brands where we are trying to get a connect
• are able to work on excel (moderate level)
• problem solving skill and Individual contributor
• are available for a 1 year commitment in this role