Responsibilities: 

• Train new joiners and existing counselors (Tele-counselors, Team Leaders, Managers)  from a business benefit perspective to increase productivity
• Analyze and propose training solutions on the basis of a business plan revolving around sales
• Create domain and best industry practice documents and share best practices with the Tele-Sales/ Business Development team
• Conduct a skills gap analysis to identify areas of improvement
• Be a part of process enhancement and adherence in the training team 
• Record training videos and create domain/product-specific training content
• Work with Team Leaders and Managers to understand gaps and expectations from training sessions and deliver sessions accordingly 
• Maintain and publish batch reports on a daily/weekly and monthly basis 
• Collaborate with department heads to understand improvement areas and develop action plan/s to train them on processes and updates. 

Skills Required 

• A high degree of self-motivation and a strong orientation toward teamwork 
• Ability to design modules and identify better means to make the counselors learn and improve by driving the training plan
• Excellent time management and effective prioritization 
• Excellent business communication skills 
• Intermediate skills in Google Sheets, Docs, Presentations
• Able to effectively communicate and train people from different cultures
• Well Versed with Hindi and English. Written and Verbal

Pre-requisites

• Must have 5 Years of experience in training large sales teams. (ED-Tech Industry preferred)
• Strong skills for conducting webinars
• Should be aware of sales and business development processes.  
• Certified Trainer is an added advantage.