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Quality Analyst

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We are looking for a motivated individual to join our team as a BD Quality Analyst. Your role will involve monitoring calls, providing feedback to BDs, and compiling performance data for analysis. You will also be responsible for conducting call calibration sessions and maintaining quality reports. Excellent communication and teamwork skills are essential, as well as proficiency in using Google Sheets, Docs, and Presentations. Hindi and English fluency is required. Join us and help us improve BD performance.

Responsibilities

  • Monitor calls and provide feedback to BDs
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Provides actionable data to various internal teams as needed.
  • Conducts weekly sync with BDMs to help them understand areas of improvement and actionable for their team
  • Be a part of process enhancement and adherence 
  • Coordinates and facilitates call calibration sessions for Sales & Training Team.
  • Maintains and updates data for BDs from a quality perspective and publishes weekly & monthly reports
  • Focuses on improving BD performance week on week

 Salary 

  • Upto 4LPA

Skills Required 

  • In-depth Product Knowledge
  • A high degree of self-motivation and a strong orientation toward teamwork 
  • Excellent time management and effective prioritization 
  • Excellent business communication skills 
  • Intermediate skills in Google Sheets, Docs, Presentations
  • Able to effectively communicate and train people from different cultures
  • Well Versed with Hindi and English. Written and Verbal
  • Must adapt well to change and successfully set and adjust priorities as needed
Set alert for similar jobsQuality Analyst role in Navi Mumbai, India
Testbook Logo

Company

Testbook

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Business Consulting and Services

Locations

Navi Mumbai, Maharashtra, India

Qualification

Diploma

Applicants

Be an early applicant

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