Job Description:

A vacancy for an IT Operations Specialist has arisen within Airbus in Bangalore, India. The successful applicant will join the team in Airbus Commercial, Connectivity Security, DINS. The ideal candidate has strong security & operational skills and will be responsible for the following tasks:

Ensure the reliability, efficiency and availability of the systems environment as well as the timely delivery and deployment of IT products and services

Deliver and deploy IT products and services for Network connectivity with end-to-end accountability in conjunction with the Product Manager and technical experts. 

Maintain service level agreements of products and services within his/her responsibility

Ensure services are delivered in accordance with customer requirements and they continue to meet or exceed expectations

Monitor both insourced and outsourced teams and activities

Communicate updates and feedback regarding the product

Provide product support depending on the needs of the company

Perform the ITIL based support processes that include incident, problem, change, configuration and event management

This role will involve some travel for business once a month in Europe and as such you must be able to travel accordingly.

We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change. You work well on a team, are highly motivated and enjoy solving problems and taking on new challenges.

Qualification & Experience:
 

Bachelor/ Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 4-8 years of development experience

PRIMARY: Service Management skills/experience

Service Level Management 

Manage, update and control network security monitoring tooling

Requesting tests and component integrations

Follow up of solution deployment 

Reviewing documentation of production 

Follow Project Entry into Operation

User support in case of incidents

Change coordination, support and review

Service Delivery by ensuring the SLA

Problem Management

Solution Performance Management 

Partner & subcontractors management

Review SOC L1 use cases 

Mockup management

Support to technical experts for equipment upgrade

Manage requests, rights and permissions 

MANDATORY: Technical skills/experience (as an example)

Infrastructure and Security Monitoring (e.g. Nagios, Centreon or Zabbix, Splunk)

NICE TO HAVE: Technical skills/experience (at least 2 mandatory in the list below)

Network security platforms such as: Cisco ASA, Palo Alto and Fortinet Firewalls, F5 BigIP APM, Cisco ISE, Broadcom Proxy (former Bluecoat)

VPN client technologies such as: Cisco anyconnect, F5 APM Edge Client

Cloud security solutions: CASB, Cloud Internet Gateway (Netskope), AWS, Azure

Network security skills: VPN tunnels and architectures, Network Segmentation, Firewall Filtering, WebProxy Filtering, NGFW, IDS/IP, Network Access Control (NAC) 

MANDATORY: Communication skills/experience

International exposure

Ability to synthesize, structure and vulgarize highly technical topics

Good communication skills

Negotiation level in English