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Customer Technologist(SQL Support)

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Customer Technologist(SQL Support) role at Thomson Reuters in Hyderabad, Telangana, India. Full-time On-site opportunity where incumbent needs to be flexible with Hybrid shifts. Experience of 1 to 3 years required. Provide operational support for assigned application systems, troubleshoot client system performance, analyze data and communicate with clients for excellent customer service.

Role Summary:

The Customer Technologist provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

 

Work Details -

Work Type - Hybrid

Shift time- Incumbent needs to be flexible with shifts

1. 4AM to 1 PM IST

2. 6AM to 3 PM IST

3. 9AM to 6 PM IST

4. 6:30PM to 3:30 AM IST

 

Experience - 1 to 3 years

Free transport

Take the SQL quiz if interested for the role : https://hr.gs/tr


Primary Responsibilities:

  • Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns
  • Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues
  • Respond to client’s basic system questions and how-to inquiries
  • Analyze data to support global trade operations of clients
  • Apply corrective solutions to meet client’s supply chain needs
  • Communicate with clients to provide excellent customer service at all times
  • Work as part of an international team of software analysts
  • Following standards and influencing continuous improvement of standards
  • Assist with production of technical documentation for assigned tasks and projects
  • Other duties as assigned

 

Technical /Professional Skills & Competencies:

 

Essential Skills:

  • Support experience with an emphasis on providing excellent service in a customer care role
  • Superior analytical, problem solving and troubleshooting skills
  • Exceptional attitude towards customer service
  • Ability to work independently and in a team environment
  • Excellent verbal and written communication skills
  • Awareness of programming concepts and database usage
  • Familiarity with Internet-based applications
  • Capable of multi-tasking in a fast-paced environment

 

Technology Used:

  • Web-based software platforms
  • SQL
  • Microsoft suite

 

Education/Certification(s):

  • Bachelor’s degree in Computer Engineering/Computer Science, Information Technology or Math
  • Relevant technical certifications preferred but not required
Set alert for similar jobsCustomer Technologist(SQL Support) role in Hyderabad, India
Thomson Reuters Logo

Company

Thomson Reuters

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Technology

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

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