The Job logo

What

Where

Business Analyst SAP Service

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Position Summary:

The SAP Service Business Analyst is responsible for methodically investigating, analyzing, and detailing business processes and requirements, identifying specific business benefits that could be gained from new or enhanced IT functionalities / features

 

In this role, you will act as a liaison between the business functions providing the business requirements, and the IT teams delivering the solution. You will collaborate with Business Leadership, Project Managers, IT delivery teams including external vendors to ensure quality project delivery in a cost-effective manner.

 

Key responsibilities

  • Articulate & document business requirements in an analytical manner to find out the exact business need
  • Bring in SAP standard processes to enhanced user experience, business effectiveness and efficiency
  • Understand how new changes in one functional area can impact other functions
  • Create strategic roadmap for SAP CS module in the given business environment & needs
  • Work as a critical link between IT and Business teams to mitigate challenges, risks and issues
  • Work with multiple partners to drive solution architecture, timely delivery with quality output
  • Management and accountability for the achievement of all Metrics (SLAs)
  • Suggest process improvements and automation
  • Provide solutions in an Agile setting
  • Work with various partners to build project plans – Scope definition, Timeline and Budgeting
  • Train Super Users for new solutions implemented and ensure training to all relevant users in a ‘collaborative’ way
  • Resolving day to day issues in SAP CS area
  • Make SAP configurations for standard changes
  • Support cutover activities for project and Master Data governance

 

Key Skills:

  • Solid grasp of functional SAP Customer Service/ Service Management
  • Knowledge on SAP configuration, SAP CS integration with other modules, writing Functional Specifications, Interfaces, iDocs, LSMW etc.
  • Ability to work on add-on applications for Process Automations using SAP
  • Understand budget related to aspects of project management – CAPEX / OPEX
  • Possess good communication skills (verbal and written)
  • Strong problem solving skills with ability of driving continuous process improvement
  • Ability to prioritize work & complete the activities

 

Qualifications & Experience

  • Bachelor's degree in Computer Science, Information Systems or equivalent experience
  • 8-10+ years of experience in SAP Customer Service (CS). Having knowledge of other SAP modules is an added advantage   
  • In depth understanding of Service Operations in multi-country SAP template solution
  • Expert knowledge of business processes in Service operations including Finance integration
  • SAP module/other IT certification
Set alert for similar jobsBusiness Analyst SAP Service role in Mumbai, India
Thermo Fisher Scientific Logo

Company

Thermo Fisher Scientific

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Locations

Mumbai, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Thermo Fisher Scientific Logo

Business Analyst - Finance

Thermo Fisher Scientific

Mumbai, Maharashtra, India

Posted: a year ago

Responsibilities: Projects and Enhancements Requirements elicitation Identify, create and facilitate business process design enhancements and changes ensuring systems provided meet the long-term business strategies Lead structured meetings and use collaborative workshops to assemble requirements and uncover expectations Elicit what is behind and underneath stated requirements rather than just collating and organizing requirements Challenge business partners as to whether an IT solution is pertinent or a change to business process would suffice Fully understand the business vision, needs, drivers for change, current struggles, internal and external factors and suggest solutions and alternatives Participate in reason development and ensure benefits are achievable and trackable   Design Produce understandable documentation of the final business requirements and processes maintaining a high professional standard Clearly define project requirements using appropriate documentation (business requirements, scope matrix, use cases, etc.) Address application displays, fields, and files as appropriate, and/or the process, rules, data, partners and capabilities of the solution Detail plan and success criteria as well as metrics to measure impact of changes and return on investment Provide testing scenarios to ensure the solution quality is appropriately validated in Development and Quality Assurance Communication and Demand Management Prioritize system functionality based on requirements and apply a Minimal Viable Product approach Act as the liaison between functional management and IT, performing as the internal “customer” during the build of the system Review design documentation with business users and represent the users with the Development Team Coordinate training and launch with functional users/management   Organizational Knowledge and Relationships Business Benefit Facilitate the prioritization of projects and enhancements with functional leadership Ensure that all changes deliver incremental business value for the effort required Strategy Understand our business and technical roadmaps and strategies View all requirements with a global perspective Continually look for options to address business difficulties Awareness Understand: Our team structure and business processes Technologies used by our business to support their business functions and in relation to the processes Current technologies and solutions in this business space Relationships Portray one IT team to the business, working as a liaison with other IT groups Represent the business impacts when a technology is having issues Resolve issues among IT partners off-line from our business partners   Minimum Requirements/Qualifications: Knowledge, Skills, Abilities Competent in Working with a high level of independence Prioritization of workload Planning and organizing Project and organizational change Problem solving Building and maintaining organizational relationships Advising others Challenging with integrity and negotiating solutions to improve commercial success within financial constraints Production of high-quality written documentation, communications materials and proficient in verbal communication Behaviors, be An analytical problem solver An open communicator Knowledge Technical understanding of IT and business Understand business operations and key organizational processes Demonstrable understanding of industry-standard project management methodologies together with a broad understanding of organizational change practices Demonstrable understanding of system and software quality assurance and methodologies Knowledge of applicable data privacy practices and laws Understanding of Finance Operations and in particular planning and fulfilment and the purchase-to-pay process in a multi-country, multi-distribution centre environment Familiarity with the procurement of and moving of hazardous products Education / Experience Consistent track record of success in business analysis Certifications in relevant IT disciplines Demonstrable experience in implementation of software solutions Demonstrable understanding of ERP systems in a finance environment

Thermo Fisher Scientific Logo

SAP FICO Systems Analyst

Thermo Fisher Scientific

Bengaluru, Karnataka, India

Posted: a year ago

What will you do?             Assessment/blueprinting of system enhancements and larger-scale projects ensuring solutions meet or exceed business value propositions and meet architectural policies. Effective and efficient delivery of all functional SAP Project Execution activity to make sure that we deliver it in a consistent, harmonized and optimal manner within the guidelines of the Project Management Framework (PMF) On time delivery of functional aspects of Enhancement and Project assessment requests and blueprinting Prompt delivery, quality and cost effectiveness of functional features within Enhancements and Projects Delivery and support of incident/break/fix and production support Effectively build and maintain relationships with internal business partners Work with various internal and external vendor teams to deliver Change Requests within established SLA’s Collaborate with SAP Functional Leads - Project Execution to support delivery of a seamless global project execution model. Gather and effectively use data to deliver continuous improvement Proactively take part in project and enhancement reviews, maintain SLAs Partner with the Architecture team to design new solutions to meet business requirements Able to articulate solution options and using SAP configuration creatively versus developing enhancements Prepare functional specifications for conversions and enhancements Coordinate with development team and check the progress of developing activities and updating the status with respective teams Provide and support user training where appropriate Coordinate with Power/Super Users in resolving issues that arises during user training Help in the management of Root Cause Analysis for service delivery issues Actively participate in Major Incident Management (MIM) calls and Post-Mortem Reviews     How will you get here?   Education Bachelor’s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable.   Experience Minimum of 2-4 years of SAP project implementation/management experience 2-4 years of demonstrated ability in a similarly complex technical organization Demonstrated experience with project management/delivery / ITIL in a regulated environment   Tool & Technology Skills S4 Hana implementation experience is an advantage Agile DevOps experience is an advantage   Knowledge, Skills, Abilities Ability to set expectations, explain and promote detailed technical concepts to peers, management and business partners Ability to translate details into specific tasks needed to accomplish a task or solve a problem Excellent customer service skills required  Excellent verbal and written communication skills and the ability to collaborate professionally with a diverse group, executives, managers, and domain specialists Good interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management Demonstrated ability to work creatively and analytically in a problem-solving complex environment Verified capability to navigate the technology environment and work effectively with our multiple groups around the globe Strong co-operation/persuasion and analytical skills Ability to communicate and operate in a matrix organization with multiple business partners and IT colleagues on a remote basis Must have the propensity to question the status quo

Thermo Fisher Scientific Logo

Business Analyst III

Thermo Fisher Scientific

Bengaluru, Karnataka, India

+1 more

Posted: a year ago

Key responsibilities Articulate & document business requirements in an analytical manner to find out the exact business need Bring in SAP standard processes to enhanced user experience, business effectiveness and efficiency Understand how new changes in one functional area can impact other functions Create strategic roadmap for SAP modules related to Finance in the given business environment & needs Work as a critical link between IT and Business teams to mitigate challenges, risks and issues Work with multiple partners to drive solution architecture, timely delivery with quality output Management and accountability for the achievement of all Metrics (SLAs) Suggest process improvements and automation to improve Finance critical metrics like improved AR TAT, accurate accounting, efficient working capital management, improving profitability etc. Provide solutions in an Agile setting Work with various partners to build project plans – Scope definition, Timeline and Budgeting Train Super Users for new solutions implemented and ensure training to all relevant users in a ‘collaborative’ way Resolving day to day issues in SAP Finance area Make SAP configurations for standard changes Support cutover activities for projects and Master Data governance Key Skills: Solid grasp of functional SAP FICO functionalities Knowledge on SAP configuration, SAP FICO integration with other modules, writing Functional Specifications, Interfaces, iDocs, LSMW etc. Ability to work on add-on applications for Process Automations using SAP Understand budget related to aspects of project management – CAPEX / OPEX Possess good communication skills (verbal and written) Strong problem solving skills with ability of driving continuous process improvement Ability to prioritize work & complete the activities Qualifications & Experience Bachelor's degree in Computer Science, Information Systems or equivalent experience 6-10+ years of experience in SAP FICO area. Having knowledge of other SAP modules is an added advantage e.g. SAP PS    In depth understanding of Finance Operations in multi-country SAP template solution Expert knowledge of business processes in Finance operations including multi-functional teams such as Customer Service, Supply Chain etc. SAP module / other IT certification  

Thermo Fisher Scientific Logo

Business Systems Analyst ( Service Now)

Thermo Fisher Scientific

Bengaluru, Karnataka, India

+1 more

Posted: a year ago

Responsibilities:    Collaborate with HR professionals and stakeholders to understand HR processes and requirements for the ServiceNow HR module implementation.  Design and execute test plans and test cases to ensure the quality and accuracy of HR processes within the ServiceNow platform.  Perform end-to-end testing, including functional testing, system integration testing, user acceptance testing, and regression testing, to validate the HR module's performance and functionality.  Develop automated test scripts for regression testing using Automate Pro.  Work closely with developers, business analysts, and project managers to resolve issues, prioritize bug fixes, and enhance the HR module's performance and user experience.  Collaborate with HR professionals to understand user needs, provide recommendations for process improvement, and ensure alignment between HR requirements and technical solutions.  Stay updated with the latest ServiceNow HR module features, best practices, and industry trends to drive continuous improvement in the QA process.  Qualifications:    Bachelor's degree in Human Resources, Computer Science, Information Systems, or a related field.  Minimum of 2 years of experience as a QA Tester, preferably with experience in testing the ServiceNow HR module.  Strong knowledge of HR processes and workflows, with a focus on areas such as employee onboarding, offboarding, performance management, and employee self-service.  Solid understanding of software testing methodologies, including test planning, test case design, and defect management.  Experience with testing HR systems or modules within enterprise resource planning (ERP) systems is highly desirable.  Familiarity with ServiceNow platform and modules, with specific knowledge of the HR module and related functionalities.  Strong analytical and problem-solving skills, with the ability to analyze complex HR scenarios and provide innovative testing solutions.  Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders.   

Thermo Fisher Scientific Logo

Asst. Manager - Customer Service & Order Fulfillment

Thermo Fisher Scientific

Mumbai, Maharashtra, India

Posted: a year ago

Revenue: Responsible for Order fulfillment of Spares Business for Thermo Fisher Scientific India. To Book Customer order within 24 hours from receipt of SAP Quote. To Check Customer PO for Payment term, Inco term etc before Order booking. Daily Backlog Analysis basis Customer Requested Delivery Date and Commercial clearance - Analyze orders which are past overdue, and which will get overdue in next 7 days Lead Weekly Spares Backlog Meetings and Division backlog meetings Provide Daily Delivery Note to Warehouse for Customer orders Coordinate with logistics team to ensure timely delivery of shipment Provide details for Revenue Recognition to Finance team to help meet or exceed the Revenue Target   Profitability & Cash Flow: Leverage Practical Process Improvement Projects to improve processes, drive continuous improvement and improve customer experience Deliver Days Of Supply (DOS) & Excess & Obsolete Inventory reversal targets   Qualification B Com/B Tech/BE; Master in SCM/MBA will be added advantage Minimum experience of 5 years in relevant positions, meeting the required skills and abilities Previous experience in Customer Service and Order fulfillment will be preferred   Skills, Knowledge and Experience Hands on working knowledge of SAP MM Module Should have good knowledge and experience in material planning and inventory management Should have strong numerical ability. Ability to take challenges Good Analytical skills Excellent oral and written communication and coordination skill Familiar with ERP operating systems like SAP and MS Office