Customer Service Specialist I
Thermo Fisher Scientific
Bangalore Urban, Karnataka, India
Roles & Responsibilities Is recognized as an expert in multiple area within the organization which requires specialized in-depth expertise. Provide floor support to all CCR Works independently, with guidance in only the most complex situations Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions. Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes. Adhere to daily turnaround time for orders as per set TAT guidelines and ensures that performance metrics/SLAs are met Work with Team Leader to ensure proper customer service is being delivered Build collaborative relationships both internally and externally to ensure that mistakes are not repeated by team members Audit and handle customer complaints, provide appropriate solutions and alternatives to proactively resolve complaints. Build sustainable relationships of trust through an open and interactive communication Ensures adherence to organizational procedures, policies, and systems. As a Customer Service Specialist-Order Management you must represent our company well by being responsible, punctual and motivated to go further Other Requirements Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations) 4.5- 7 years Hands on experience on Order Management Proven customer support experience or experience as a client service representative Display excellent verbal and written communication and interpersonal skills. Customer orientated and ability to adapt/respond to different types of tasks Highly detail-oriented and organized with excellent analytic and problem-solving abilities Requires strong computer skills, including Microsoft office Able to multi-task, prioritize and manage time effectively Ability to work under pressure Flexible to work in Night Shift
