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Freshworks

https://bit.ly/3iPrRWb

About

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Active Jobs

61 Jobs

Category

Software Development

Headquarters

San Mateo, California, United States

Recent jobs

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Senior Director - Product Management

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description As a Product Leader at Freshworks, you will directly lead a talented product management team and cross-functional teams to develop new product capabilities and experiences that will be used by teams world-wide to delight employees. This includes gathering and prioritizing requirements for the product, defining the vision for the product, delivering value and impact to our customers and collaborating with other leaders from the product design, engineering, marketing, and sales teams to ensure that the company’s financial and customer satisfaction goals are met. Key responsibilities Drive long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers Innovate and demonstrate Thought Leadership by thinking big and driving new product ideas  Drive requirements definition, customer experience design, product roadmap and prioritization Define and own the business metrics and OKRs for the product including Product led growth, customer satisfaction and new business and expansion growth Ability to translate complex processes into technical requirements while also managing delivery and operations Work with the customers  to prioritize problems or themes to reach the outcomes Work with both UX and Development to understand design or technology implications in solution ideas Build, grow and mentor a world-class team of Product managers effectively communicate and execute the product roadmap that delivers against the vision and communicate product launches and timelines to key internal and customer stakeholders Qualifications Preferred qualifications 18+ years of product management and software / IT engineering industry experience  6+ years of direct people management experience 5+ years of experience of working in SaaS (software as a service) industry  Experience communicating with technical and non-technical stakeholders at all levels across the business Bachelor's degree in computer science, engineering or a related discipline  Proven record of building, managing and sustaining product organizations  Having a Masters in Business Administration is an added advantage  Must have the ability to influence people at the business unit level Must have the ability to understand the technical and non-technical aspects of product development Experience developing technology solutions in a fast-paced environment Excellent problem-solving skills Excellent verbal and written communication skills

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Staff Product Analyst

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description About the role: Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions. Responsibilities ● Lead product analytics charter for one vertical independently ● Lead and execute data analytics projects end-to-end. ● Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance. ● Utilize strong database skills to work with large, complex data sets to extract insights. ● Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes. ● Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives. ● Communicating findings to stakeholders and taking initiatives for improving business performance. ● Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods. ● Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions. Requirements ● Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science), preferably with work experience of over 8 years. ● A passion in helping organizations understand how to solve problems through analytics, with a proven track record of delivering on such projects and bringing business impact. ● Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment often dealing with ambiguity. ● Prior project experience in one or more of the following areas are preferred, but not absolutely required. ● Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc. ● Familiarity with database technologies and tools (SQL/R/Python etc.), data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous. ● Experience with a visualization tool such as Tableau, Power BI, Sisense, Looker, etc. ● Experience with text analytics, data mining and social media analytics is an added advantage. Qualifications 8+ years of experience in product analytics 4+ years of experience in leading analytics projects independently  2+ years of experience in leading/ mentoring junior analysts

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Principal Data Science

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Join Freshworks as a Principal Data Science in North America. Support marketing, sales, and support functions by leveraging data and artificial intelligence. Develop predictive models, conduct data analysis, collaborate with cross-functional teams, and drive continuous optimization.

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Lead Software Engineer - Machine Learning

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description   Overview of the Role : As a Machine Learning Engineer, you will focus on building next-generation platform services to enable Machine learning capabilities across the Freshworks suite of products. As part of your job, you will extensively use your analytical skills, knowledge of distributed systems and scalable, high-performance systems to build ML pipelines and API services. Responsibilities Deliver scalable, low latency, and high-performance ML solutions for different Freshworks products Build ML pipelines end-to-end, including stages such as data pre-processing, model generation, cross-validation, and active feedback Build efficient systems for processing large amounts of data; be proficient with distributed programming frameworks such as Hadoop/Spark Drive solutions and implementation leveraging different open source libraries and distributed systems Work closely with Data Scientists and come up with scalable system and model architectures for enabling real-time ML/AI services Liaise with architects and engineers from other product teams to build solutions and drive adoption Elicit quality attributes of the system and define metrics to establish its success. An ideal candidate profile would include Bachelors or Master’s degree in Computer science or related field A strong grounding in Data structures and algorithms, Database concepts Good oral and written communication skills, analytical and problem-solving skills Hands-on programming experience in JVM languages and Python Experience in building scalable, high-performance, low latency systems Foundation in basic math concepts Background in big data tech, streaming applications Prior experience in building and deploying ML systems Familiarity with Machine learning algorithms Ability to design ML systems end-to-end; this includes big-data handling, pre-processing, model generation logic, model persistence including choice of online data stores, etc., systems for consuming active feedback (online learning), web services to publish model predictions to consumers. Qualifications all technical skills plus mentoring L1 and L2

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Lead - Product Analyst

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description About the role: Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions.    Responsibilities  ● Lead and execute data analytics projects end-to-end.  ● Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance.  ● Utilize strong database skills to work with large, complex data sets to extract insights.  ● Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes.  ● Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives.  ● Communicating findings to stakeholders and taking initiatives for improving business performance.  ● Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods.  ● Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions.    Requirements  ● Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science), preferably with work experience of over 6 years.  ● A passion in helping organizations understand how to solve problems through analytics, with a proven track record of delivering on such projects and bringing business impact.  ● Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment often dealing with ambiguity.  ● Prior project experience in one or more of the following areas are preferred, but not absolutely required.  ● Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc.  ● Familiarity with database technologies and tools (SQL/R/Python etc.), data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous.  ● Experience with a visualization tool such as Tableau, Power BI, Sisense, Looker, etc.  ● Experience with text analytics, data mining and social media analytics is an added advantage. Qualifications 6+ years of experience in product analytics 2+ years of experience in leading analytics projects

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Staff Product Analyst

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description About the role: Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions. Responsibilities ● Lead product analytics charter for one vertical independently ● Lead and execute data analytics projects end-to-end. ● Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance. ● Utilize strong database skills to work with large, complex data sets to extract insights. ● Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes. ● Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives. ● Communicating findings to stakeholders and taking initiatives for improving business performance. ● Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods. ● Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions. Requirements ● Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science), preferably with work experience of over 8 years. ● A passion in helping organizations understand how to solve problems through analytics, with a proven track record of delivering on such projects and bringing business impact. ● Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment often dealing with ambiguity. ● Prior project experience in one or more of the following areas are preferred, but not absolutely required. ● Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc. ● Familiarity with database technologies and tools (SQL/R/Python etc.), data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous. ● Experience with a visualization tool such as Tableau, Power BI, Sisense, Looker, etc. ● Experience with text analytics, data mining and social media analytics is an added advantage. Qualifications 8+ years of experience in product analytics 4+ years of experience in leading analytics projects independently  2+ years of experience in leading/ mentoring junior analysts

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