Staff Product Analyst

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description About the role: Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions. Responsibilities ● Lead product analytics charter for one vertical independently ● Lead and execute data analytics projects end-to-end. ● Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance. ● Utilize strong database skills to work with large, complex data sets to extract insights. ● Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes. ● Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives. ● Communicating findings to stakeholders and taking initiatives for improving business performance. ● Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods. ● Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions. Requirements ● Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science), preferably with work experience of over 8 years. ● A passion in helping organizations understand how to solve problems through analytics, with a proven track record of delivering on such projects and bringing business impact. ● Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment often dealing with ambiguity. ● Prior project experience in one or more of the following areas are preferred, but not absolutely required. ● Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc. ● Familiarity with database technologies and tools (SQL/R/Python etc.), data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous. ● Experience with a visualization tool such as Tableau, Power BI, Sisense, Looker, etc. ● Experience with text analytics, data mining and social media analytics is an added advantage. Qualifications 8+ years of experience in product analytics 4+ years of experience in leading analytics projects independently  2+ years of experience in leading/ mentoring junior analysts

Staff Product Manager

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description About the role: Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules. Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications Pre-requisites: 10+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. 7+ years of core product management experience in building features for internet software products. Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability. Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals. Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment.

Staff Product Manager - Platform

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description About the role: Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules. Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications ● 4+ years of coding experience and another 4+ years of Product management dealing with developers. ● Being a technical product manager will be an added plus and also should be adept at technology especially dealing with events, oAuth, APIs, event-handlers, AWS and its modules, to mention a few. ● Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. ● Ability to arrive at Intuitive & simplistic solutions. ● Ability to think through problems in a very abstract way is a must-have ● Ability to communicate complex technical concepts/customer problems in a simple way to internal & external stakeholders and various skill levels like GTM folks, engineers, other product managers. ● A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. ● Prior experience working as a software developer or experience product managing APIs or other technical components is a huge bonus

Lead - Product Analyst

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description About the role: Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions.    Responsibilities  ● Lead and execute data analytics projects end-to-end.  ● Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance.  ● Utilize strong database skills to work with large, complex data sets to extract insights.  ● Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes.  ● Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives.  ● Communicating findings to stakeholders and taking initiatives for improving business performance.  ● Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods.  ● Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions.    Requirements  ● Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science), preferably with work experience of over 6 years.  ● A passion in helping organizations understand how to solve problems through analytics, with a proven track record of delivering on such projects and bringing business impact.  ● Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment often dealing with ambiguity.  ● Prior project experience in one or more of the following areas are preferred, but not absolutely required.  ● Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc.  ● Familiarity with database technologies and tools (SQL/R/Python etc.), data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous.  ● Experience with a visualization tool such as Tableau, Power BI, Sisense, Looker, etc.  ● Experience with text analytics, data mining and social media analytics is an added advantage. Qualifications 6+ years of experience in product analytics 2+ years of experience in leading analytics projects

Senior Manager - Product Management

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description About the role: Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules. Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Pre-requisites: 10+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. ● 7+ years of core product management experience in building features for internet software products. ● Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. ● Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability. ● Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. ● A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. ● Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals. ● Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives ● Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment.

Staff Product Manager

Walmart

Bengaluru, Karnataka, India

Posted: a year ago

Position Summary... Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.   What you'll do... About Team:  The Walmart US Supply Chain Innovation and Automation team at Walmart Global Tech, is focused on improving Walmart customer experience across both physical &amp; digital and make Walmart the most exciting place to shop. With approximately 4500 stores, 210 distribution centers, 9000 tractors, 80,000 trailers and thousands of other suppliers fulfilling Walmart&#39;s online/in-store orders for over 1 billion customers - the challenge and complexity is pronounced! We work within the world’s largest retailer yet maintain a startup feel working in small agile teams to revolutionize the fulfilment landscape. Our team gathers information about customer needs and applies our technological expertise and strategic thinking to create a product roadmap. The product journey is designed to leverage technological excellence to drive customer satisfaction. Walmart's philosophy of Everyday Low Prices is not an easy one to achieve. Being cost-effective is critical because it allows us to optimize all processes and verticals while striving for excellence. Our team is a big part of making this possible. What you'll do: The Staff Product Manager: ·      Develops and champions  a product vision, strategy, and roadmap for a product area in support of corporate goals and objectives ·      Drives the execution  of multiple business plans and projects for Product Management ·      Drives the product discovery process  for large, complex, and/or ambiguous projects ·      Supports product implementation  and deployment for large, complex, and ambiguous projects ·      Promotes and supports  company policies, procedures, mission, values, and standards of ethics and integrity What you'll bring: Self motivated and Ownership driven. Experience driving product vision, adoption strategy, and design discussions. Ability to influence multiple stakeholders without direct authority. Excellent planning, organisational, problem-solving, time management, and communication skills

Staff Product Analyst

Job Description

Qualifications

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