Job Description

Our employees are a true differentiator for Freshworks. We continue to grow at a rapid pace and are on the lookout for a “Principal Data Science” to join our growing Go-To-Market (GTM) Strategy & Operations team in North America. Reporting to the Senior Director - AI & Analytics, this role will be a part of the newly formed Strategy & Operations team which spans Marketing ops, Sales ops, Customer Experience ops, Enablement and IT. The primary objective of this team is to strive to help our customers achieve their goals while creating “wow” moments of engagement. We have a lot of fun doing that as well!

This role will play a critical role in supporting our marketing, sales, and support functions by leveraging data, research, and artificial intelligence to drive actionable insights, optimize strategies, and enhance customer experiences.

Qualifications

● Develop ML models that can guide our field sales teams and provide insights to the health and performance of the business.

● Conduct comprehensive data analysis to extract actionable insights from diverse data sets, including customer behavior, market trends, and sales performance
● Develop and implement predictive models, statistical algorithms, and machine learning techniques to enhance marketing campaigns, sales forecasting, and customer segmentation
● Bring predictive analytics to the Go-To-Market function to surface insights and guide business decisions
● Partner with the Product Engineering teams to develop product usage insights
● Stay up-to-date with the latest trends and tools in data analytics and artificial intelligence, and apply these insights to Freshworks
● Collaborate closely with cross-functional teams, including marketing, sales, and support, to understand their needs and provide data-driven insights to support decision-making
● Collaborate with IT teams to ensure data security, governance, and compliance
● Identify areas for improvement, implement A/B testing, and measure the impact of strategies to drive continuous optimization
● Present complex data findings, research outcomes, and AI-driven solutions in a clear and concise manner to both technical and non-technical stakeholders
● Represent the organization in a variety of industry, institutional, and/or professional forums,  boards, and committees, to promote the company or institution brand or efforts

Additional Information

● 13+ years industry experience in data analysis, machine learning, and artificial intelligence
● 10+ years of experience managing teams of data analysts
● Strong leadership, communication, and interpersonal skills
● Experience translating technical concepts into business value and communicating insights to stakeholders.
● Knowledge of data visualization and dashboarding tools
● Strong executive presence - experience and comfort level working with C-level executives
● Proven ability to work collaboratively across teams/GEOs
● Bachelor's or Master's degree in a relevant field (e.g. Computer Science, Mathematics, Statistics, Data Science)