Senior Director - Product Management
Freshworks
Chennai, Tamil Nadu, India
Job Description Role overview Freshworks is looking for a Director of Product Management to guide our product strategy for one of our important products. Reporting to the Business Unit Head, you will lead our product management teams for the product. You would be responsible for product planning and execution all through the lifecycle of the business which is inclusive of gathering and prioritizing requirements for the product, defining the vision for the product, and collaborating with other leaders from the product design, engineering, marketing, and sales teams to ensure that the financial and customer satisfaction goals are met. In addition to this, you will also ensure that that the company’s overall strategy and goals are supported by those of the product; that the product goals and strategy do not deviate from that of the business. Key responsibilities ● Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers ● Bring value addition by thinking big and continuously pitching new product ideas ● Drive requirement definition, customer experience design, product roadmap and prioritization ● Define and own the business metrics and OKRs for our products ● Ability to translate complex processes into technical requirements while also managing delivery and operations ● Work with the Product Leadership to prioritize problems or themes to reach the outcomes ● Define the outcome for sprints and releases and prioritizes the initiatives for the scrum teams ● Work with the developers and designers to build a product that meets the expected outcomes and market needs ● Work with both UX and Development to understand design or technology implications in solution ideas ● Build a world-class team of Product manager Qualifications Preferred qualifications ● 12+ years of product management and software / IT engineering industry experience ● 5+ years of direct people management experience ● 5+ years of experience of working in SaaS (software as a service) industry ● Experience communicating with technical and non-technical stakeholders at all levels across the business ● Bachelors degree in computer science, engineering or a related discipline ● Proven record of building, managing and sustaining product organizations ● Having a Masters in Business Administration is an added advantage ● Must have the ability to influence people at the business unit level ● Must have the ability to understand the technical and non-technical aspects of product development ● Experience developing technology solutions in a fast-paced environment ● Excellent problem-solving skills ● Excellent verbal and written communication skills
